Experience

UPC Schweiz GmbH

• Telecommunications
• 500 - 600 Employee

• Director Products

  • Sep 2017 - Present

  Responsible for 2.4 million subscribers of TV, Internet, telephony, and Mobile products.Launched „Giga“ high-speed internet nationwide, offering best in-home connectivity through latest cloud-based digital technology, transforming the experience of over 700k users.Managed Mobile products and innovation for 250k customers including MVNO-partnership with Swisscom (largest national mobile player) and related multi-million CHF contract and SLA.Elevated the TV entertainment experience of over 450k users through the launch of next generation in-home and out-home products. Implemented cross-departmental product quality program, integrating relevant KPIs into the company objectives, resulting in all-time high product performance and customer satisfaction. Show less

• Director Video Products, CHAT

  • May 2015 - Aug 2017

  Responsible for cross-country 2 million subscribers of TV entertainment products.Launched new in-home and mobile TV products, and Internet portfolio, becoming the country benchmark as reported by 85% Austrian population.Executed country switchover from analogue to digital TV, migrating 500k Austrian customers through company-wide project management, while securing future internet bandwidth demand.Implementation of an agile cross-country product organization, achieved by transforming the 2 prior isolated country vertical departments. Show less

• Head of Product Management Video

  • Jul 2011 - Apr 2015

  Responsible for 1.5 million subscribers of TV entertainment products.Launched pioneering digital in-home TV products and mobile Apps in Switzerland, resulting in +30 points increased customer NPS. key driver for new customers acquisition and churn reduction. Executed country switchover from analogue to digital TV, migrating 1.4 million customers through company-wide project management, while securing future internet bandwidth demand.Delivered product roadmap beyond non-/ financial targets. Show less



Acentic - now part of Hoist Group

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Director of Operations, EMEA

  • Apr 2007 - Apr 2011

  Managed projects, production, customer service, 3rd party partners, and international distributor sales. Executed company restructuring, outsourcing non-critical business units, delivering fundamental cost savings through downsized structure, enabling posterior company sale at x3 shareholders value.Continued profitability of international distributor sales network, cementing company growth and diversification, securing positive cash-flow.

• Indirect Channel Director, EMEA

  • May 2005 - Mar 2007

  Tasked to re-engineer the international distributor sales network.Built and managed distributor sales network throughout 30 EMEA countries, multiplying international sales revenue x8 at exceptionally high business profit margins. Led and managed internal team and over 20 remote partners throughout EMEA.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Channel Intelligence Manager, EMEA

  • Jan 2003 - Apr 2005

  Responsible for HQ business intelligence, supporting central and country sales, marketing and finance.Coordinated and improved EMEA multi-billion sales forecasting and budget process, delivering outstanding quality levels, enabling solid business planning and operations.Executed marketing incentive programs for multiple channel sales partners, overachieving year on year business targets, delivering best in industry partner loyalty.

• Business Analyst, EMEA

  • May 2000 - Dec 2002

  Definition and management of reporting and monitoring systems for a USD 5+ Billion yearly business.Delivered efficiency gains and multi-million cost savings through streamlining and reducing number of available reporting systems, establishing comprehensive unique sales reporting processes and systems adopted EMEA-wide.