Experience

British Summer

• Spain
• Education Administration Programs
• 1 - 100 Employee

• Regional Manager

  • Sep 2015 - Present

  Organization and sale of language courses abroad and in Spain. Language experiences for children, teenagers and adults all over the world. * Acquisition of new clients and maintenance of relationships with existing clients other than schools, groups of schools, academies and companies. * Negotiation of contracts and conditions of the relationship with new clients. * Increasing and defining offline brand strategy, social networks and web positioning. * Supervision of the fulfillment of the company's policies in Girona province * Identification of commercial opportunities in the province of Girona. * Analysis of sales reports and recommendation of improvements. * Planning of new actions to be taken (KPI). * Supervision and support in the search and recruitment of new staff. * Development and implementation of resource and process optimization strategies. and processes. * Accounting and account management. * Operational and communication functions with schools or academies abroad. Show less



Hotel Barcelona House

• Spain
• Hospitality

• Front desk manager

  • Dec 2013 - Jan 2015

  Team coordination and staff management, revenue, credits and commissions, individual and group bookings, incident management Team coordination and staff management, revenue, credits and commissions, individual and group bookings, incident management



HOTEL PLAYASOL CADAQUÉS 4*

• Receptionist

  • Jun 2011 - Oct 2013

  Customer service, check in / check out, revenue, booking engine control, individual and group reservations, tourist information, credit control and commissions. Customer service, check in / check out, revenue, booking engine control, individual and group reservations, tourist information, credit control and commissions.

• Commercial Specialist

  • Jan 2011 - May 2011


Great Fosters Hotel & Restaurant

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Hotel receptionist

  • Jun 2010 - Dec 2010

  Customer service, check in/check out, individual reservations and tourist information Customer service, check in/check out, individual reservations and tourist information



Girona's tourist office

• Tourist advisor

  • Jun 2009 - Jun 2010

  Tourist information to visitors, group management, coordination between tourist offices. Tourist information to visitors, group management, coordination between tourist offices.