Experience

Catch Resource Management

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• NetSuite Recruitment Consultant

  • Feb 2023 - Present

  At Catch Resource Management we are specialists in ERP recruitment and have been established since 1999. I specifically specialise within NetSuite and its associated technologies. Between ourselves being experts in our market coupled with Catch's core values being building and nurturing relationships we will continue to seek and represent the best experienced candidates within the ERP marketplace whilst offering fantastic solutions to all our partners emphasising the importance of being a consultant and not just another recruiter.



Oscar

• United Kingdom
• Staffing and Recruiting
• 200 - 300 Employee

• Talent Acquisition Specialist

  • Aug 2022 - Dec 2022

  At this role my responsibility was being Oscar's in house talent acquisition consultant for the London office. This was a brand new role due to the expansion plans for Oscar Technology's brand new London office. I specialised in hiring internally for both its UK and European teams for both its sales and non sales based opportunities. At this role my responsibility was being Oscar's in house talent acquisition consultant for the London office. This was a brand new role due to the expansion plans for Oscar Technology's brand new London office. I specialised in hiring internally for both its UK and European teams for both its sales and non sales based opportunities.



Roc Search

• United Kingdom
• Staffing and Recruiting
• 200 - 300 Employee

• Talent Acquisition Consultant

  • Jul 2021 - Aug 2022

  Roc Search is a Recruitment Consultant that specialises in Engineering, Life Sciences and Technology Recruitment. I specialised in hiring for Trainee Recruitment Consultants in our Reading, London and Manchester offices in addition to Sales Support positions. Roc Search is a Recruitment Consultant that specialises in Engineering, Life Sciences and Technology Recruitment. I specialised in hiring for Trainee Recruitment Consultants in our Reading, London and Manchester offices in addition to Sales Support positions.



AVC Wise

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Client Services Manager

  • Jan 2019 - Jun 2021

  AVC Wise is a shared cost AVC (SCAVC) Specialist. As the client services manager I managed the accounts after they have gone through the implementation stage maximizing savings strategies and managing any enquiries whilst reporting on the client savings and creating projections and targets to increase the organisations savings. AVC Wise is a shared cost AVC (SCAVC) Specialist. As the client services manager I managed the accounts after they have gone through the implementation stage maximizing savings strategies and managing any enquiries whilst reporting on the client savings and creating projections and targets to increase the organisations savings.



Vivup

• United Kingdom
• Human Resources Services
• 100 - 200 Employee

• Sales Support Representative

  • Mar 2018 - Jan 2019

  VIVUP is an employee benefits provider who specialises in health and wellbeing. They offer a number of staff perks and benefits available to the public and private sector via Salary Sacrifice schemes including cycle to work, discounted home electronics, EAP's and much more. My role was working within the Sales Support team to assist the account and sales managers with their accounts. This role entailed a number of features including creating reports, adhoc admin, inbound/outbound phone calls, staff and client training, and being a port of call for all of our accounts. During my tenure, the role has escalated and I was responsible for over 30 accounts to manage whilst completing my normal day to day duties.This was a great experience and due to this I earned my most recent promotion to a Client Services Manager at AVC Wise.



Snap Products

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Customer Services Account Manager

  • Jul 2017 - Mar 2018

  Snap Products is a Promotional merchandise company the deals directly with trade customers. My responsibility was to actively work on the Sales team handling inbound queries, complaints and order processing. After 6 months I was promoted to a customer service account manager. My favourite aspect of the role was the opportunity to go to trade shows and meet our customers. I was entrusted to effectively advertise new products and initiatives as well as entrusted to represent the company in a positive light.



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• BBC/Entertainments - Customer Service Specialist

  • Oct 2014 - Jul 2017

  Enterprise had won their largest UK corporate contract with the BBC in 2011.I was brought in to be solely responsible for managing the UK customer services for the BBC as well as dealing with all general enquiries for our UK/US entertainment accounts.Whilst working with the BBC, I was responsible for achieving its highest ever service level for complaint resolutions and I also went on roadshows to present what we could offer at Enterprise in comparison to our competitors and the global service we offered.I was also responsible for working with high paying productions including The One Show. Due to the success and increase in this productions Service Level Agreements they invited our team to a live broadcast of the show!

• DLGMAX customer services administrator

  • Nov 2012 - Oct 2014

  DLGMAX stands for Direct Line Group / Emails and Faxes team.This role was two teams merged to deal with UK accounts DLG being its largest insurance network and EMAX being a test network for new accounts. My role was specifically to be top priority for phone calls and to improve efficiencies with all accounts ensuring their initial phase of the working relationship was successful. I was tasked with delivering presentations to all potential new clients and taking on company accounts that weren't happy with the level of service they've previously experienced to improve their customer journey. For example managing to reduce the average order response time for Zenith Fleet on demand from 90 minutes to 12.

• Resource Planning Administrator

  • Nov 2011 - Dec 2012

  This role was to improve the overall service level in the UK/Ireland Enterprise Rent A Car contact centre.My responsibility was to create reports and manage the day to day real time planning for the contact centre. Providing daily/weekly and monthly reporting for over 30 phone lines, and demonstrating initiatives to improve average answer time, staff efficiency and effective use of resource.My proudest achievement was improving the customer service level over its busiest months June and July with record inbound phone calls 50% increase from the previous year whilst our retail team being understaffed by 10.5 full time employees (based on forecasting) and still managing to record a 10% increase in the companies service level for all UK/IRE phone lines and achieving over £500,000 increase in forecast for our retail lines.

• Out of Hours - Customer Services and Sales Associate

  • Aug 2010 - Nov 2011

  This was a customer service role for Enterprise Rent A Car's call centre.My role was to take inbound phone calls for the UK and Ireland call centre after business operational hours. My main responsibilities were order raising, handling complaints and customer breakdown queries. As there were limited resolutions that could be achieved outside of working hours, there were many sensitive scenarios for example breakdowns and complaints. I was responsible for trying to arrange fast resolutions to assist the customer's enquiry.