Experience

911 Supply
• Canada
• Retail
• 1 - 100 Employee
• Outside Sales Representative

  • Mar 2020 - Present

Melrose Group
• United Kingdom
• Hospitality
• 1 - 100 Employee
• Human Resources Advisor

  • Mar 2016 - Aug 2019


Henry Singer Fashion Group

• Retail
• 1 - 100 Employee

• Keyholder/Senior Sales Associate

  • Feb 2015 - Dec 2015

  Primary Focus: As a Henry Singer Key Holder Senior sales associate I was a sales and service expert focused on helping our customer’s look and feel great.I was required to:-Consistently meet or exceed personal sales targets -Meet or exceed personal goals in units per transactions and average sale-Contribute to the success of fellow associates to ensure store team meets daily/weekly /monthly sales goals-Conduct all opening and closing store procedures in management absence-Provide floor leadership in manager’s absence-Provide exceptional customer serviceSpecific Responsibilities: Sales:Responsible for achieving all personal sales results as determined by manager Generating new business through regular customer contact opportunities such as sales call, alteration calls, follow up calls Knowledgeable and informed on all merchandise, marketing programs and upcoming events Customer Service Provided exceptional customer service at all timesBuild and maintain long term relationships with customers and develop clienteleMarketingAn ambassador within the store and in the communityCreate brand awareness in the community through active participation Support store management in special event opportunities in communityStore OperationResponsible for ensuring store is organised, tidy and presentable to customer at all timesResponsible for opening and closing the POS, cash balancing and sourcing cash discrepancies.

• Associate Store Manager

  • Aug 2014 - Feb 2015

  As the store manager I was accountable for all aspects of store management including customer service, marketing, human resource matters, merchandise management, loss prevention and sales strategy. In my capacity as store manager, I demonstrated my ability to hire, train, and successfully lead a full team of associates. As store manager I was an ambassador of the store at all times, and represented the company and my own store at all community events and engagements. Specific Responsibilities:Management: Recruit and train all store associates Set performance expectations for all associates and provide individual and team support through mentoring, coaching and team building initiatives Be a personal ambassador of the company in the store and the community Lead by example through actions and wordsSales: Responsible for store sales results including planning and executing all sales drives Coach all associates to achieve results as identified through store goals Plan store sales goals daily/ weekly/ monthly/annuallyCustomer Service: Set and lead superior customer service and professionalism standards Build long term relationships with all customersPromotion Create brand awareness in the community through active promotion Initiate, implement and attend special event opportunities in community Utilize community resources to further enhance the stores profile in the communityStore Operation Responsible for all aspects of store operations including cash balancing, POS, schedules, inventory, visual display , security, banking Enforce policies and procedures at all times Maintained strong working relationship with other key teams including; buying, distribution, administration and marketing



HUGO BOSS

• Germany
• Retail Apparel and Fashion
• 700 & Above Employee

• Key Holder

  • Jul 2012 - Jul 2014

  Primary Focus: As Key Holder I was trained on all operational responsibilities that the General Manager and Selling Manager are trained. Such functions included opening and closing the store, overseeing returns and store credit, reporting sales goals, and dividing tasks amongst Sales Associates. My proficiency and familiarity with the SAP and CRM systems made me central to aiding and training the staff at the first directly operated Hugo Boss store in Calgary, AB. My responsibilities also included a selling component and reporting daily, weekly and monthly goals to which I was accountable. To achieve my sales objectives I was also responsible for building and growing my relationships with clients and the community. Specific Responsibilities: Sales: Achieved positive results in top line sales Developed,maintained and grew client base Identified and executed opportunities to develop new and existing business Management: Ensured standard operating procedures are executed and policies followed Cultivated a relationship with the community via personal involvement, PR events and advertising opportunities Utilized effective communication skills in training and developing staff, delivering exceptional service to customers, driving buisness with the merchant group and general problem solving



Brooks Brothers

• United States
• Retail
• 700 & Above Employee

• Key Holder

  • Oct 2011 - Jul 2012

  - Created a great place to shop by providing a specialized shopping experience and developing enduring relationships with clients. - Was responsible for meeting personal sales goals and growing a clientele base. - Provided the highest level of quality and customer service to work with luxurious products. - Developed strong relationships within the Brooks Brothers team through demonstration of values and team member support. - Created a great place to shop by providing a specialized shopping experience and developing enduring relationships with clients. - Was responsible for meeting personal sales goals and growing a clientele base. - Provided the highest level of quality and customer service to work with luxurious products. - Developed strong relationships within the Brooks Brothers team through demonstration of values and team member support.