Experience

InnoGames GmbH

• Germany
• Computer Games
• 200 - 300 Employee

• North American Community Manager

  • May 2018 - Present

  ❖Acting as the community manager for the North American server of Grepolis. ❖Work with moderation staff to ensure users compliance with ToS ❖Report on weekly community sentiment ❖Ensure social KPI's continue to grow ❖Acting as the community manager for the North American server of Grepolis. ❖Work with moderation staff to ensure users compliance with ToS ❖Report on weekly community sentiment ❖Ensure social KPI's continue to grow



Lucky VR

• Canada
• Computer Games
• 100 - 200 Employee

• Poker Stars VR Community Manager

  • Apr 2022 - Feb 2023

  ❖ Grew our Oculus store review score from 3.4--->3.9 ❖ Developed community initiatives and strategies aimed at player retention and engagement ❖ Handled all of our various social media such as Twitter, Facebook, Steam, Discord, Etc ❖ Collaborated with the design and art teams to produce content that players would be thrilled with ❖ Updated key stakeholders through monthly analytics and sentiment reports ❖ Grew our various social platforms such as Discord from 40k-->65k… Show more ❖ Grew our Oculus store review score from 3.4--->3.9 ❖ Developed community initiatives and strategies aimed at player retention and engagement ❖ Handled all of our various social media such as Twitter, Facebook, Steam, Discord, Etc ❖ Collaborated with the design and art teams to produce content that players would be thrilled with ❖ Updated key stakeholders through monthly analytics and sentiment reports ❖ Grew our various social platforms such as Discord from 40k-->65k members ❖ Interacted with the community on a day-to-day basis to best understand player concerns ❖ Produced long-term community engagement proposals and design documents aimed at improving first-time user experience, overall engagement rates, and player enjoyment ❖ Produced video content on a regular basis working alongside the marketing team ❖ Managed employees and ensured their work was top quality ❖ Implemented various best practices for immediate positive KPI's Show less ❖ Grew our Oculus store review score from 3.4--->3.9 ❖ Developed community initiatives and strategies aimed at player retention and engagement ❖ Handled all of our various social media such as Twitter, Facebook, Steam, Discord, Etc ❖ Collaborated with the design and art teams to produce content that players would be thrilled with ❖ Updated key stakeholders through monthly analytics and sentiment reports ❖ Grew our various social platforms such as Discord from 40k-->65k… Show more ❖ Grew our Oculus store review score from 3.4--->3.9 ❖ Developed community initiatives and strategies aimed at player retention and engagement ❖ Handled all of our various social media such as Twitter, Facebook, Steam, Discord, Etc ❖ Collaborated with the design and art teams to produce content that players would be thrilled with ❖ Updated key stakeholders through monthly analytics and sentiment reports ❖ Grew our various social platforms such as Discord from 40k-->65k members ❖ Interacted with the community on a day-to-day basis to best understand player concerns ❖ Produced long-term community engagement proposals and design documents aimed at improving first-time user experience, overall engagement rates, and player enjoyment ❖ Produced video content on a regular basis working alongside the marketing team ❖ Managed employees and ensured their work was top quality ❖ Implemented various best practices for immediate positive KPI's Show less



Counterplay Games

• Computer Games
• 1 - 100 Employee

• Game Designer

  • Sep 2018 - Mar 2022

  ❖ Worked as a designer on multiple projects including; Godfall, unreleased turn based title, and a crypto title. ❖ Acted as the primary combat designer on Godfall ❖ Ensured moment to moment gameplay was crisp and enjoyable ❖ Coordinated with other disciplines on features and improvements to the core combat loop ❖ Designed enemies combat kits, aesthetic design, and behavior ❖ Worked with level design team to place enemies and ensure combat arenas were sufficient ❖ Worked as a designer on multiple projects including; Godfall, unreleased turn based title, and a crypto title. ❖ Acted as the primary combat designer on Godfall ❖ Ensured moment to moment gameplay was crisp and enjoyable ❖ Coordinated with other disciplines on features and improvements to the core combat loop ❖ Designed enemies combat kits, aesthetic design, and behavior ❖ Worked with level design team to place enemies and ensure combat arenas were sufficient

• Content Developer - Duelyst

  • Jan 2017 - Mar 2018

  ❖ Designed, developed and shipped 5 successful content launches ❖ Streamlined content development pipeline resulting in a 25% decrease in staff allocation time ❖ Ensured product releases went smoothly through rigorous quality assurance testing of over 800 cards ❖ Effectively identified and logged bugs and issues in a clear manner for future fixing through Trello ❖ Measured player reception to new content releases and used that feedback to improve future releases ❖ Developed and… Show more ❖ Designed, developed and shipped 5 successful content launches ❖ Streamlined content development pipeline resulting in a 25% decrease in staff allocation time ❖ Ensured product releases went smoothly through rigorous quality assurance testing of over 800 cards ❖ Effectively identified and logged bugs and issues in a clear manner for future fixing through Trello ❖ Measured player reception to new content releases and used that feedback to improve future releases ❖ Developed and delivered on product focused release schedule aimed at long term growth each quarter ❖ Designed and developed new content features that attributed to increased retention ❖ Provided monthly meta-game update emails to the team relating to overall health of the game ❖ Utilized internal statistics and player feedback to make meaningful changes to game systems and balance to improve overall game quality

• Community Manager - Duelyst

  • Jan 2016 - Mar 2017

  ❖ Acted as the public-facing representative of Duelyst and Counterplay Games ❖ Planned, scheduled, and posted player-facing communications with high levels of quality and timeliness ❖ Supported development of programs related to competitive, and casual groups to improve growth and retention ❖ Built and maintained relationships with community partners such as fan sites, influencers, and players ❖ Created graphic assets to assist with events, contests and polls ❖ Planned… Show more ❖ Acted as the public-facing representative of Duelyst and Counterplay Games ❖ Planned, scheduled, and posted player-facing communications with high levels of quality and timeliness ❖ Supported development of programs related to competitive, and casual groups to improve growth and retention ❖ Built and maintained relationships with community partners such as fan sites, influencers, and players ❖ Created graphic assets to assist with events, contests and polls ❖ Planned, scheduled, and executed on contests and events to drive retention, growth and overall player happiness ❖ Utilized programs such as Trello, Tweetdeck and Hootsuite to manage social media and internal communication ❖ Managed social media platforms such as Facebook (35k followers), Discord (19k users), Reddit (15k users), and Duelyst Forums (12k users) ❖ Developed, maintained and tuned moderation policies as well as managed 20+ moderators across various platforms to execute on them ❖ Gathered and synthesized feedback from players to provide meaningful information to stakeholders on the community’s sentiment



Infinity Box

• Australia
• Environmental Services
• 1 - 100 Employee

• Owner

  • Feb 2014 - May 2016

  ❖ Built brand recognition through events, ad campaigns and contests ❖ Co-ordinated with content creators and influencers to spread brand awareness ❖ Built strong ties between userbase and my store resulting in loyal and repeat customers ❖ Oversaw 2 employees responsible for cataloging and processing orders and new shipments ❖ Achieved return on investment in the first quarter of operation ❖ Built brand recognition through events, ad campaigns and contests ❖ Co-ordinated with content creators and influencers to spread brand awareness ❖ Built strong ties between userbase and my store resulting in loyal and repeat customers ❖ Oversaw 2 employees responsible for cataloging and processing orders and new shipments ❖ Achieved return on investment in the first quarter of operation



Infinity Wars

• United Kingdom
• 1 - 100 Employee

• Balance & Quality Assurance

  • Feb 2013 - May 2014

  ❖ Improved internal feedback pipeline with regards to content releases ❖ Identified, logged and ensured bugs were resolved in a timely manner ❖ Organized a team of 20 people weekly to coordinate schedules and synch up for meetings and product testing ❖ Relayed internal testing feedback to design team through weekly emails ❖ Developed and balanced 3 content releases to a successful launch ❖ Suggested features and content implementations that resulted in improved player… Show more ❖ Improved internal feedback pipeline with regards to content releases ❖ Identified, logged and ensured bugs were resolved in a timely manner ❖ Organized a team of 20 people weekly to coordinate schedules and synch up for meetings and product testing ❖ Relayed internal testing feedback to design team through weekly emails ❖ Developed and balanced 3 content releases to a successful launch ❖ Suggested features and content implementations that resulted in improved player retention Show less ❖ Improved internal feedback pipeline with regards to content releases ❖ Identified, logged and ensured bugs were resolved in a timely manner ❖ Organized a team of 20 people weekly to coordinate schedules and synch up for meetings and product testing ❖ Relayed internal testing feedback to design team through weekly emails ❖ Developed and balanced 3 content releases to a successful launch ❖ Suggested features and content implementations that resulted in improved player… Show more ❖ Improved internal feedback pipeline with regards to content releases ❖ Identified, logged and ensured bugs were resolved in a timely manner ❖ Organized a team of 20 people weekly to coordinate schedules and synch up for meetings and product testing ❖ Relayed internal testing feedback to design team through weekly emails ❖ Developed and balanced 3 content releases to a successful launch ❖ Suggested features and content implementations that resulted in improved player retention Show less