Jordan Cohen
Global Training Manager at Webflow- Claim this Profile
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Spanish Professional working proficiency
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Bio
Kat Clark
I managed Jordan in his role as Associate Marketing & UX Designer at Landed. He quickly became a trusted member of our team, and colleagues would regularly reach out to see if he was available to help with special projects related to user experience. Jordan is exceptionally receptive and responsive to feedback, which means he is constantly learning and improving. We could rely on him to be detail-oriented and complete complex projects, even when working to tight deadlines. When a project might take a longer (or shorter) timeline to complete, he proactively communicated and kept us in the loop. Jordan's productivity level was consistently outstanding. During the time we worked together, he supported major aspects of our brand positioning, including co-designing the company's new brand book. He designed marketing emails, social media graphics, and landing pages; produced a video and edited copy; and updated countless materials in InDesign and Illustrator. Jordan created a strategic SEO template so that Landed could publish optimized content efficiently. In addition, he worked cross-functionally with our CX team to contribute to and lead empathy interviews with Landed's homebuyers, and he collaborated with our software engineers to help launch our new customer application. I always knew I could count on him. Jordan is one of the quickest learners I have ever worked with – so even in the areas where he did not have previous experience, he quickly became a go-to resource for the team. He is passionate about UX design and contributed a fresh perspective to our projects. Over the course of collaborating together, Jordan consistently demonstrated integrity, a sense of humor, and a willingness to understand and embrace diverse perspectives. I trust him completely. He is a joy to have on your team, and I would 100% recommend him for other roles.
Anna H.
From acquiring new design tools like Webflow all on his own to working on client projects simultaneously, Jordan puts 110% into everything he does. He's particularly talented in communicating ideas visually, from sketching to logo ideation to transferring these ideas digitally.
Kat Clark
I managed Jordan in his role as Associate Marketing & UX Designer at Landed. He quickly became a trusted member of our team, and colleagues would regularly reach out to see if he was available to help with special projects related to user experience. Jordan is exceptionally receptive and responsive to feedback, which means he is constantly learning and improving. We could rely on him to be detail-oriented and complete complex projects, even when working to tight deadlines. When a project might take a longer (or shorter) timeline to complete, he proactively communicated and kept us in the loop. Jordan's productivity level was consistently outstanding. During the time we worked together, he supported major aspects of our brand positioning, including co-designing the company's new brand book. He designed marketing emails, social media graphics, and landing pages; produced a video and edited copy; and updated countless materials in InDesign and Illustrator. Jordan created a strategic SEO template so that Landed could publish optimized content efficiently. In addition, he worked cross-functionally with our CX team to contribute to and lead empathy interviews with Landed's homebuyers, and he collaborated with our software engineers to help launch our new customer application. I always knew I could count on him. Jordan is one of the quickest learners I have ever worked with – so even in the areas where he did not have previous experience, he quickly became a go-to resource for the team. He is passionate about UX design and contributed a fresh perspective to our projects. Over the course of collaborating together, Jordan consistently demonstrated integrity, a sense of humor, and a willingness to understand and embrace diverse perspectives. I trust him completely. He is a joy to have on your team, and I would 100% recommend him for other roles.
Anna H.
From acquiring new design tools like Webflow all on his own to working on client projects simultaneously, Jordan puts 110% into everything he does. He's particularly talented in communicating ideas visually, from sketching to logo ideation to transferring these ideas digitally.
Kat Clark
I managed Jordan in his role as Associate Marketing & UX Designer at Landed. He quickly became a trusted member of our team, and colleagues would regularly reach out to see if he was available to help with special projects related to user experience. Jordan is exceptionally receptive and responsive to feedback, which means he is constantly learning and improving. We could rely on him to be detail-oriented and complete complex projects, even when working to tight deadlines. When a project might take a longer (or shorter) timeline to complete, he proactively communicated and kept us in the loop. Jordan's productivity level was consistently outstanding. During the time we worked together, he supported major aspects of our brand positioning, including co-designing the company's new brand book. He designed marketing emails, social media graphics, and landing pages; produced a video and edited copy; and updated countless materials in InDesign and Illustrator. Jordan created a strategic SEO template so that Landed could publish optimized content efficiently. In addition, he worked cross-functionally with our CX team to contribute to and lead empathy interviews with Landed's homebuyers, and he collaborated with our software engineers to help launch our new customer application. I always knew I could count on him. Jordan is one of the quickest learners I have ever worked with – so even in the areas where he did not have previous experience, he quickly became a go-to resource for the team. He is passionate about UX design and contributed a fresh perspective to our projects. Over the course of collaborating together, Jordan consistently demonstrated integrity, a sense of humor, and a willingness to understand and embrace diverse perspectives. I trust him completely. He is a joy to have on your team, and I would 100% recommend him for other roles.
Anna H.
From acquiring new design tools like Webflow all on his own to working on client projects simultaneously, Jordan puts 110% into everything he does. He's particularly talented in communicating ideas visually, from sketching to logo ideation to transferring these ideas digitally.
Kat Clark
I managed Jordan in his role as Associate Marketing & UX Designer at Landed. He quickly became a trusted member of our team, and colleagues would regularly reach out to see if he was available to help with special projects related to user experience. Jordan is exceptionally receptive and responsive to feedback, which means he is constantly learning and improving. We could rely on him to be detail-oriented and complete complex projects, even when working to tight deadlines. When a project might take a longer (or shorter) timeline to complete, he proactively communicated and kept us in the loop. Jordan's productivity level was consistently outstanding. During the time we worked together, he supported major aspects of our brand positioning, including co-designing the company's new brand book. He designed marketing emails, social media graphics, and landing pages; produced a video and edited copy; and updated countless materials in InDesign and Illustrator. Jordan created a strategic SEO template so that Landed could publish optimized content efficiently. In addition, he worked cross-functionally with our CX team to contribute to and lead empathy interviews with Landed's homebuyers, and he collaborated with our software engineers to help launch our new customer application. I always knew I could count on him. Jordan is one of the quickest learners I have ever worked with – so even in the areas where he did not have previous experience, he quickly became a go-to resource for the team. He is passionate about UX design and contributed a fresh perspective to our projects. Over the course of collaborating together, Jordan consistently demonstrated integrity, a sense of humor, and a willingness to understand and embrace diverse perspectives. I trust him completely. He is a joy to have on your team, and I would 100% recommend him for other roles.
Anna H.
From acquiring new design tools like Webflow all on his own to working on client projects simultaneously, Jordan puts 110% into everything he does. He's particularly talented in communicating ideas visually, from sketching to logo ideation to transferring these ideas digitally.
Experience
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Webflow
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United States
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Software Development
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500 - 600 Employee
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Global Training Manager
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Jan 2023 - Present
I support a team of awesome enablement professionals that design learning systems, manage knowledge bases, upskill teammates, and onboard new employees.
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Senior Customer Support Trainer
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Feb 2022 - Present
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Customer Support Trainer
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Jan 2021 - Apr 2022
Adoption Specialist | Training, support, learning, & development | Maintaining & scaling the internal knowledge base 2021/22 highlights: - Onboarded and trained 20 new Support Team members (largest class of new hires to date) - Built processes and all enablement materials for the Support team's adoption of Zendesk - Liaised with Engineering, Product, and Design to help launch a new account system for Webflow Customers - Built new internal support processes to support… Show more Adoption Specialist | Training, support, learning, & development | Maintaining & scaling the internal knowledge base 2021/22 highlights: - Onboarded and trained 20 new Support Team members (largest class of new hires to date) - Built processes and all enablement materials for the Support team's adoption of Zendesk - Liaised with Engineering, Product, and Design to help launch a new account system for Webflow Customers - Built new internal support processes to support Webflow's new account system, Workspaces - Created all internal Support learning materials and internal Support articles for Webflow's new account system, Workspaces
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Senior Customer Support Specialist & Dashboard Liaison
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Nov 2019 - Jan 2021
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Landed
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United States
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Financial Services
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1 - 100 Employee
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Associate Marketing & UX Designer (Contract)
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May 2019 - Feb 2020
• Designed over 30 customer-facing web pages & layouts • Worked cross-functionally with the Customer Experience team to lead over five user experience interview sessions with customers. • Designed and completed over 20 usability tests to improve the user experience of Landed’s Homebuying Education landing page. • Created and executed a new SEO strategy that resulted in an increase in organic web traffic. • Managed the update of Landed’s brand guidelines. • Created, designed,… Show more • Designed over 30 customer-facing web pages & layouts • Worked cross-functionally with the Customer Experience team to lead over five user experience interview sessions with customers. • Designed and completed over 20 usability tests to improve the user experience of Landed’s Homebuying Education landing page. • Created and executed a new SEO strategy that resulted in an increase in organic web traffic. • Managed the update of Landed’s brand guidelines. • Created, designed, and published over 25 pieces of marketing collateral across social channels. Show less • Designed over 30 customer-facing web pages & layouts • Worked cross-functionally with the Customer Experience team to lead over five user experience interview sessions with customers. • Designed and completed over 20 usability tests to improve the user experience of Landed’s Homebuying Education landing page. • Created and executed a new SEO strategy that resulted in an increase in organic web traffic. • Managed the update of Landed’s brand guidelines. • Created, designed,… Show more • Designed over 30 customer-facing web pages & layouts • Worked cross-functionally with the Customer Experience team to lead over five user experience interview sessions with customers. • Designed and completed over 20 usability tests to improve the user experience of Landed’s Homebuying Education landing page. • Created and executed a new SEO strategy that resulted in an increase in organic web traffic. • Managed the update of Landed’s brand guidelines. • Created, designed, and published over 25 pieces of marketing collateral across social channels. Show less
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General Assembly
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United States
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Higher Education
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700 & Above Employee
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User Experience Design Apprentice
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Oct 2018 - May 2019
UX DESIGNER | Bridgit Bridgit/General Assembly, San Francisco · December 2018 • Designed video content (web) functionality within Bridgit’s chrome extension • Uncovered (through human-centered design) an unforeseen use case of Bridgit • Delivered a new UI system that addresses current users prominent pain points • Created an onboarding flow that gives users a clear understanding of the platform UX DESIGNER | The Home Depot General Assembly, San Francisco • Designed… Show more UX DESIGNER | Bridgit Bridgit/General Assembly, San Francisco · December 2018 • Designed video content (web) functionality within Bridgit’s chrome extension • Uncovered (through human-centered design) an unforeseen use case of Bridgit • Delivered a new UI system that addresses current users prominent pain points • Created an onboarding flow that gives users a clear understanding of the platform UX DESIGNER | The Home Depot General Assembly, San Francisco • Designed Home Depot’s do-it-yourself mobile application, “The DIY Depot” • Discovered key user pain points through empathy exercises, contextual inquiry, surveys and interviews. • Delivered an easy to use UI that addresses user needs • Integrated the ability to purchase Home Depot products in app • Enabled users to share their projects via social media Show less UX DESIGNER | Bridgit Bridgit/General Assembly, San Francisco · December 2018 • Designed video content (web) functionality within Bridgit’s chrome extension • Uncovered (through human-centered design) an unforeseen use case of Bridgit • Delivered a new UI system that addresses current users prominent pain points • Created an onboarding flow that gives users a clear understanding of the platform UX DESIGNER | The Home Depot General Assembly, San Francisco • Designed… Show more UX DESIGNER | Bridgit Bridgit/General Assembly, San Francisco · December 2018 • Designed video content (web) functionality within Bridgit’s chrome extension • Uncovered (through human-centered design) an unforeseen use case of Bridgit • Delivered a new UI system that addresses current users prominent pain points • Created an onboarding flow that gives users a clear understanding of the platform UX DESIGNER | The Home Depot General Assembly, San Francisco • Designed Home Depot’s do-it-yourself mobile application, “The DIY Depot” • Discovered key user pain points through empathy exercises, contextual inquiry, surveys and interviews. • Delivered an easy to use UI that addresses user needs • Integrated the ability to purchase Home Depot products in app • Enabled users to share their projects via social media Show less
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Brewcade
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San Francisco Bay Area
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General Manager
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Dec 2014 - Sep 2018
• Created, managed, and maintained weekly recurring events, tournaments, and leagues for four different communities. This resulted in a 50% increase in membership of each community. • Sourced and managed from start to finish over 100 corporate buyouts. • Designed, marketed, and published collateral for all events. • Created key relationships with over 25 vendors which resulted in discounted merchandise, community happiness, and a 20% increase in sales during… Show more • Created, managed, and maintained weekly recurring events, tournaments, and leagues for four different communities. This resulted in a 50% increase in membership of each community. • Sourced and managed from start to finish over 100 corporate buyouts. • Designed, marketed, and published collateral for all events. • Created key relationships with over 25 vendors which resulted in discounted merchandise, community happiness, and a 20% increase in sales during events. • Maintained and managed three different communities across major social networks. • Managed and hired a staff of over 15 people. • Responsible for the experience of every customer. • Orchestrated a fundraising effort that resulted in the donation of $10k for NorCal fire relief • Successfully lowered Brewcade’s beverage cost by over 5% while increasing sales by 15% yearly. • Led Brewcade’s ownership group through 2 new investment opportunities that exceeded profit expectations by 200% Show less • Created, managed, and maintained weekly recurring events, tournaments, and leagues for four different communities. This resulted in a 50% increase in membership of each community. • Sourced and managed from start to finish over 100 corporate buyouts. • Designed, marketed, and published collateral for all events. • Created key relationships with over 25 vendors which resulted in discounted merchandise, community happiness, and a 20% increase in sales during… Show more • Created, managed, and maintained weekly recurring events, tournaments, and leagues for four different communities. This resulted in a 50% increase in membership of each community. • Sourced and managed from start to finish over 100 corporate buyouts. • Designed, marketed, and published collateral for all events. • Created key relationships with over 25 vendors which resulted in discounted merchandise, community happiness, and a 20% increase in sales during events. • Maintained and managed three different communities across major social networks. • Managed and hired a staff of over 15 people. • Responsible for the experience of every customer. • Orchestrated a fundraising effort that resulted in the donation of $10k for NorCal fire relief • Successfully lowered Brewcade’s beverage cost by over 5% while increasing sales by 15% yearly. • Led Brewcade’s ownership group through 2 new investment opportunities that exceeded profit expectations by 200% Show less
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Ace Wasbi's
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San Francisco Bay Area
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Front Of House Manager
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Feb 2011 - Feb 2015
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Education
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2018 - 2019
General Assembly
User Experience Design -
2005 - 2010
University of California, Santa Cruz
BFA, Film and Digital Media: Production and Theory
Community
