UX Designer

• May 2022 - Present

As a UX Design Fellow at General Assembly, I had the opportunity to collaborate with colleagues to complete four real-world design projects. We implemented the Double Diamond Design Process to dig into user research and figure out the root-cause of real-world problems and then collaborate to ideate solutions for the root issue(s). We utilized research methods, such as: business analysis, competitive and comparative analysis, user and stakeholder interviews, surveys, and more. From there, we created affinity maps to find trends, and conducted design studios to ideate solutions! Fellows created responsive mobile-first interface designs using Figma software and presented our stories to colleagues, instructors, and stakeholders with Microsoft PowerPoint Presentations. -Utilized the design process to empathize with users and develop solutions to meet their needs -Implemented various research methods, including: user interviews, card sorts, surveys, contextual inquiry, and competitive and comparative analysis, in order to understand and empathize with users -Leveraged Microsoft Excel to perform task analysis and convert results to visual flow diagrams. -Synthesized research by creating affinity maps, user journeys, empathy maps, and personas on the software platform Figma. -Analyzed data to develop insights on the primary motivations, needs, wants, goals, and pain points of target users -Collaborated with cross-functional teams to brainstorm innovative ideas that delight users and solve their frustrations -Created user flows and wire flows to represent customer journeys as they navigate towards a solution to their problem -Used Figma Software to build and test wireframes, and clickable prototypes -Conducted usability testing with multiple users, to iterate and improve upon design solutions -Presented findings in a clear and concise manner, to multiple audiences, including design teams, clients, and stakeholders Show less

UX Designer

• Jun 2022 - Jul 2022

• Created a style guide and prototype in Figma to hand off high fidelity wireframes and documentation to stakeholders increasing handoff speed and satisfaction. • Redesigned existing Wi-Fi software web app based on synthesized research findings from 2 rounds of usability testing, increasing usability performance by 6%. • Conducted a 30 minute design studio with my team and stakeholders to rapidly produce design iterations through sketches and wireframes decreasing our hand-off time frame by two days. Show less

Sales Associate

• Jun 2021 - Mar 2022

Collaborated effectively to understand stakeholder needs to execute on business goals, resulting in receiving top 10% rank in sales team across all stores in Pennsylvania state. Provided excellent service to clients leading to an increase in client retention, thus skyrocketing sales. Managed team members to ensure goals are reached to increase business revenue, growth, and client satisfaction. Collaborated effectively to understand stakeholder needs to execute on business goals, resulting in receiving top 10% rank in sales team across all stores in Pennsylvania state. Provided excellent service to clients leading to an increase in client retention, thus skyrocketing sales. Managed team members to ensure goals are reached to increase business revenue, growth, and client satisfaction.

IT Technician

• Apr 2021 - May 2021

On a normal day basis, I worked alongside 2 to 3 other technicians repairing phones, tablets, laptops, and basically anything that has a power button. I personally was just getting started before I moved up to Pennsylvania, however I do learn quickly and became very good at repairing Apple phones and knew a good bit of knowledge about how to repair Samsung devices. On a normal day basis, I worked alongside 2 to 3 other technicians repairing phones, tablets, laptops, and basically anything that has a power button. I personally was just getting started before I moved up to Pennsylvania, however I do learn quickly and became very good at repairing Apple phones and knew a good bit of knowledge about how to repair Samsung devices.

Independent Contractor

• Jun 2020 - Mar 2021