Experience

Golf Services Management Pty Ltd

• Australia
• Golf Courses and Country Clubs
• 1 - 100 Employee

• Customer Service Representative - Bay Views Golf Course

  • Oct 2020 - Present

  Moved from within the GSM company to a different facility, ran still by GSM.Similar roles as previously listed, although greater responsibility within this new role. Training some staff and closing the pro shop.Within this role, I was able to provide a high quality service to all that entered the shop. Dealing with upwards of 100 customers a day. Training new staff in closing procedures, increased efficiency and effectiveness of business operations. Training staff on how to run a tee, book in social groups and provide quality service to customers. Customer satisfaction increased through positive word of mouth feedback from social groups and players about the service provided. SKILLS DEVELOPED:- Independence through completing closing procedures and locking up shop alone- Leadership skills through teaching new staff members and continuously monitoring the progression.- Improved my conflict resolution abilities, addressing issues customers had and providing solutions that worked for all parties involved

• Customer Service Representative - Ranfurlie Golf Club

  • Dec 2019 - Feb 2021

  Took on a range of roles within Ranfurlie Golf Club - working as a bar attendant, Golf shop attendant and Driving Range Attendant.These roles involved: Serving customers, managing tee times, managing driving range, responsible service of alcohol, selling golf equipment/gear, taking phone calls, developing a good relationship with members and public and using the MiClub software.Was able to run successful tee times for over 150 bookings a day, with members consistently moving through the course with little to no time issues or delays. Ran the bar at proficient and effective speeds, keeping the range in check while providing food on time and serving members drinks after there round. Allowing members to have a comfortable experience from start to finish each time they entered the club. Provided lunch service to 25-30 players with great success and efficiency.SKILLS DEVELOPED:- Improved stress management by serving customers and running the range at peak periods to great success.- Improved communication skills through liaising with members and public, both face to face and phone calls- Developed strong organization skills by running tee times smoothly and efficiently. running the driving range and serving drinks, lunches and dinners to high quality and standard.- Improved delegation skills to complete tasks in order to present a solid product to consume.



Retail Bunch Pty Ltd

• Operations Assistant

  • Sep 2019 - Feb 2020

  Main role within the retail bunch was assisting with order packing and assisting customer complaints and enquires through email. Liaised with customers to ensure any faulty deliveries were fixed and remunerated. Goal being to keep customer moral and satisfaction high. Within this time of working wit customers, I was able to score a 4/5 for customer reviews. Feedback was positive as I was able to provide quality service and resolutions to customer issues, providing a solution that meets the needs of both parties. SKILLS DEVELOPED: - Written communication through consistent and meaningful interaction with consumers. - Time management, ensuring I answer all required emails while also keeping up to date with the packed orders of the day.



D & S Golf Pty Ltd

• Customer Service Representative

  • Jan 2017 - Jan 2019

  Took on a role as a ball scout for the first year and then was promoted into the pro shop. This role involved mainly maintenance of the pro shop in order to achieve targeted sale objectives. Also assisted senior staff with tee management and provided high quality service for all customers. Heavily involved in maintenance of the shop, ensuring toilet were clean and displays were in check. SKILLS DEVELOPED: - Motivation to continuously finding work to be done in order to improve the quality of the service provided and the quality of goods sold. - Improved customer service skills through continued interaction with public - Greater teamwork skills, helping others with tasks when they were overwhelmed