Experience

The Children's Guild
• United States
• Education Administration Programs
• 100 - 200 Employee
• Onsite IT Technician

  • Aug 2023 - Present


Towson University

• United States
• Higher Education
• 700 & Above Employee

• Support Desk Manager

  • Aug 2022 - Present

  Manages the daily operations of the support associates Provides a higher level of Tier II Support for clients suffering account and software issues Document occurrences that happen among the support associates Positioned as a liaison between the faculty staff and the other student staff Provides management for a group of 25 students employees

• Support Desk Associate

  • Aug 2021 - Oct 2022

  Answered calls to assist clients with their account and technology issuesRepaired numerous network reliant printers throughout Towson’s CampusAssisted walk-in clients with their devices’ personal issues and school issuesAnswered virtual chats to assist clients with their software issues on their end


FEI Systems
• United States
• IT Services and IT Consulting
• 300 - 400 Employee
• Recruiter

  • Jun 2022 - Oct 2022


CrossRoads Child Development Center

• United States
• Education Administration Programs
• 1 - 100 Employee

• Day Care Worker

  • Jun 2019 - Jul 2021

  Supervised 20 children while parents were working throughout the summer Engaged children with arts and crafts, games, and problems for them to solve Prepared food for the children during breakfast, lunch, and snack times Monitored children’s play activities Disciplined children and assisted them to understand the problem with their actions Supervised 20 children while parents were working throughout the summer Engaged children with arts and crafts, games, and problems for them to solve Prepared food for the children during breakfast, lunch, and snack times Monitored children’s play activities Disciplined children and assisted them to understand the problem with their actions

• Resident Assistant

  • Aug 2019 - May 2021

  Responsible for developing an inclusive community among 36 residents of varying backgrounds and years Worked with a team of nine including myself to keep residents adhering to the policies and helping the residents grow through challenging and constructive means Assisted residents in learning to develop conflict resolution and interpersonal skills Responsible for developing an inclusive community among 36 residents of varying backgrounds and years Worked with a team of nine including myself to keep residents adhering to the policies and helping the residents grow through challenging and constructive means Assisted residents in learning to develop conflict resolution and interpersonal skills