Experience

BuildFire

• United States
• Software Development
• 1 - 100 Employee

• Client Success Representative

  • Apr 2022 - Present



Denefits

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Representative & Software Trainer

  • Mar 2021 - Apr 2022

  Train businesses on SaaS products and how to implement services into their workflow. Schedule and run a high volume of virtual software training. Run essential and detailed discovery meetings to ensure product fit. Serve as a liaison between business partners and Denefits. Introduce and cross sell new platforms to current accounts. Help net new businesses onboard and walk through business verification. Increased monthly active businesses using the system. Actively maintain hundreds of accounts monthly. Show less



Impact Networking, LLC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Manager

  • Aug 2019 - Apr 2020

  Consistently hit high B2B monthly activity quota - 300 in-person cold calls and 500 phone calls. Find net new clients and leads. Introduce multiple lines of technology to help improve business processes. Schedule and run in-person or virtual meetings. Coordinate and manage all Impact resources for potential and current customers. Update and maintain CRM. Generate weekly reports and monthly forecasts. Consistently hit high B2B monthly activity quota - 300 in-person cold calls and 500 phone calls. Find net new clients and leads. Introduce multiple lines of technology to help improve business processes. Schedule and run in-person or virtual meetings. Coordinate and manage all Impact resources for potential and current customers. Update and maintain CRM. Generate weekly reports and monthly forecasts.



Cruz Enterprise

• United States
• Advertising Services
• 1 - 100 Employee

• Promotion Advertising Representative

  • Mar 2019 - Aug 2019

  Sell DirecTV and AT&T internet inside of big-name retailers. Well-versed in product knowledge to educate potential clients on promotions. Attend weekly meetings to learn about new promotions. Sign up net new clients inside the store. Run credit checks to make accounts and process payments. Hit weekly commission numbers. Provide customer service for any clients who needed questions answered. Advertise new promotions offered at the time. Sell DirecTV and AT&T internet inside of big-name retailers. Well-versed in product knowledge to educate potential clients on promotions. Attend weekly meetings to learn about new promotions. Sign up net new clients inside the store. Run credit checks to make accounts and process payments. Hit weekly commission numbers. Provide customer service for any clients who needed questions answered. Advertise new promotions offered at the time.



iHeartMedia

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Promotions Representative & Administrative Assistant

  • Mar 2018 - Mar 2019

  Enter contestant winner information using Promo Suite Next. Air check for paid ads ran on radio stations. Schedule concert promotions. Set up online contests for concert tickets. Go to remote events and concerts to promote brand name. Responsible for setting up tents and communicating directly with consumers. Operate front desk, answer and transfer calls, check-in visitors. Handle winner release forms and concert tickets won. Update spreadsheet using Microsoft excel. Manage cleanliness and appearance of company vehicles. Show less



Original Mel's Diner

• Sacramento, California Area

• Host & Cashier

  • Aug 2017 - Mar 2018

  Greet guests at the main entrance, seat them in a timely manner. Answer phone calls relating to restaurant and menu. Handle payments with cash or credit cards and issue receipts to customers. Maintain restaurant cleanliness. Greet guests at the main entrance, seat them in a timely manner. Answer phone calls relating to restaurant and menu. Handle payments with cash or credit cards and issue receipts to customers. Maintain restaurant cleanliness.



Botanica Events

• Sacramento, California Area

• Warehouse & delivery Crew

  • Sep 2016 - Aug 2017

  Move and deliver high end rental furniture across Northern California and Central Coast. Help Maintain warehouse workflow by organizing studio. lifting furniture, and taking inventory. Drive company moving vans and 26' Uhaul trucks on deliveries. Communicate and situate detail oriented customers in a timely and professional manner. Move and deliver high end rental furniture across Northern California and Central Coast. Help Maintain warehouse workflow by organizing studio. lifting furniture, and taking inventory. Drive company moving vans and 26' Uhaul trucks on deliveries. Communicate and situate detail oriented customers in a timely and professional manner.



Western Digital

• United States
• Computer Hardware Manufacturing
• 700 & Above Employee

• Channel Marketing Coordinator

  • Jun 2016 - Sep 2016

  - identify marketing problems within the company and provide solutions to the problem - implemented a Learning Management System (LMS) for G-Technology to create product and brand knowledge, brand preference, and sales - execute Site Scrubs to ensure consistency of product presentation with key customers - identify marketing problems within the company and provide solutions to the problem - implemented a Learning Management System (LMS) for G-Technology to create product and brand knowledge, brand preference, and sales - execute Site Scrubs to ensure consistency of product presentation with key customers



Western Digital

• United States
• Computer Hardware Manufacturing
• 700 & Above Employee

• Product Marketing Specialist

  • May 2015 - Aug 2015

  - conducted competitive product analysis - carried out performance testing on products - assisted in setting up a west coast beta program - helped find specific consumers to market to - used Microsoft excel to keep track of product shipments - conducted competitive product analysis - carried out performance testing on products - assisted in setting up a west coast beta program - helped find specific consumers to market to - used Microsoft excel to keep track of product shipments