Jordan Walton

Call Analyst at The Contact Company
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Moreton, England, United Kingdom, GB
Languages
  • English Native or bilingual proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 1 ratings
  • (1)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

John Winstanley

Jordan identified over 100 issues during his time testing at Angel Solutions. He proactively introduced new testing tactics to test multiple mobile devices. Jordan absorbed a great amount of knowledge about Angel's products and services in just 3 months.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Experience

  • The Contact Company
    • United Kingdom
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Call Analyst
      • Apr 2022 - Present

    • Customer Service Advisor
      • Apr 2017 - Present

      My role as a CSR on a financial campaign primarily involves dealing with customer's product/account queries in relation to the full range of products offered. I provide customers with information about these products and aid them in transacting on their accounts. As necessary, I will raise complaints for callers, or provide them with an update for one previously raised. Depending on the complexities involved in some queries, I may be required to liaise with multiple back-office departments to further a potential resolution. As a “Complaint Champion”, I assist other CSRs in raising complaints following the correct processes while including the necessary detail for a complaint to be fully investigated. Depending on the scope of the complaint, I further investigate complaints with the aim of agreeing a satisfactory resolution and closure with the complainant during the informal closure period.

  • Angel Solutions
    • United Kingdom
    • Information Technology & Services
    • 1 - 100 Employee
    • Graduate Intern, Software Tester
      • Jan 2017 - Mar 2017

  • The Contact Company
    • United Kingdom
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Customer Service Advisor
      • Nov 2016 - Jan 2017

  • Japan Curiosity
    • Volunteer Writer / Editor
      • May 2015 - 2017

      As a writer for Japan Curiosity, I provide written content including reviews of the latest Japanese animation and video game releases in the UK, alongside news posts about Japanese media in the UK. When attending conventions, such as MCM Comic Con, I write up any relevant news, such as license announcements. As editor for Japan Curiosity, I proof-read all reviews prior to their publication and make amendments so as to correct mistakes or improve readability. Additionally, I aid in managing the Japan Curiosity Twitter account, for short-form updates, reader engagement, and live tweeting of industry panels at conventions.

Education

  • Liverpool Hope University
    Bachelor’s Degree, Computing
    2014 - 2016
  • Wirral Metropolitan College
    Foundation Degree, Information and Communications Technolgoy
    2012 - 2014
  • Wirral Metropolitan College
    BTEC Level 3, Business
    2011 - 2012
  • Wirral Metropolitan College
    BTEC Level 3, ICT
    2010 - 2011
  • Calday Grange Grammar School
    High School
    2004 - 2009

Community

You need to have a working account to view this content. Click here to join now