Experience

Break

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Residential Manager

  • Aug 2021 - Present

• Deputy Manager

  • Nov 2018 - Aug 2021

• Support Worker

  • Jul 2016 - Nov 2018



The Nottingham

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Customer Reviewer

  • Jan 2015 - Jul 2016

  Provide excellent customer service to customers in branch and telephone and pro-actively follow up all enquiries. Carry out customer transactions using the branch system, Achieve sales and appointment generation targets as agreed with the Branch Manager. Carry out customer reviews using the Customer Relationship Management System. Create customer action plans and follow up enquiries and actions in an accurate and timely manner. Make sales of home insurance products and funeral plans, complying… Show more Provide excellent customer service to customers in branch and telephone and pro-actively follow up all enquiries. Carry out customer transactions using the branch system, Achieve sales and appointment generation targets as agreed with the Branch Manager. Carry out customer reviews using the Customer Relationship Management System. Create customer action plans and follow up enquiries and actions in an accurate and timely manner. Make sales of home insurance products and funeral plans, complying with the societies T & C scheme and compliance requirements. Carry out Key Custodian duties on a rota basis. Adhere to cash control, audit and security standards. Maintain personal sales log and development plan Show less Provide excellent customer service to customers in branch and telephone and pro-actively follow up all enquiries. Carry out customer transactions using the branch system, Achieve sales and appointment generation targets as agreed with the Branch Manager. Carry out customer reviews using the Customer Relationship Management System. Create customer action plans and follow up enquiries and actions in an accurate and timely manner. Make sales of home insurance products and funeral plans, complying… Show more Provide excellent customer service to customers in branch and telephone and pro-actively follow up all enquiries. Carry out customer transactions using the branch system, Achieve sales and appointment generation targets as agreed with the Branch Manager. Carry out customer reviews using the Customer Relationship Management System. Create customer action plans and follow up enquiries and actions in an accurate and timely manner. Make sales of home insurance products and funeral plans, complying with the societies T & C scheme and compliance requirements. Carry out Key Custodian duties on a rota basis. Adhere to cash control, audit and security standards. Maintain personal sales log and development plan Show less



Wiltshire Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Recreation Assistant

  • May 2009 - Apr 2012

  As a Recreations Assistant I had to enable and deliver safe and effective operations of the Swimming and Fitness Centre, working alongside other members of the team and consistent with standards set out within our normal operating procedures. Part of my role was be make sure all activities are safely carried out and to assist in those tasks required to ensure the smooth and effective operation of the service. This includes lifeguarding pool sessions, setting up and taking down of equipment… Show more As a Recreations Assistant I had to enable and deliver safe and effective operations of the Swimming and Fitness Centre, working alongside other members of the team and consistent with standards set out within our normal operating procedures. Part of my role was be make sure all activities are safely carried out and to assist in those tasks required to ensure the smooth and effective operation of the service. This includes lifeguarding pool sessions, setting up and taking down of equipment, general cleaning tasks and maintenance/building checks. Show less As a Recreations Assistant I had to enable and deliver safe and effective operations of the Swimming and Fitness Centre, working alongside other members of the team and consistent with standards set out within our normal operating procedures. Part of my role was be make sure all activities are safely carried out and to assist in those tasks required to ensure the smooth and effective operation of the service. This includes lifeguarding pool sessions, setting up and taking down of equipment… Show more As a Recreations Assistant I had to enable and deliver safe and effective operations of the Swimming and Fitness Centre, working alongside other members of the team and consistent with standards set out within our normal operating procedures. Part of my role was be make sure all activities are safely carried out and to assist in those tasks required to ensure the smooth and effective operation of the service. This includes lifeguarding pool sessions, setting up and taking down of equipment, general cleaning tasks and maintenance/building checks. Show less