Experience

Sandy City

• United States
• Government Administration
• 100 - 200 Employee

• Victim Advocate

  • Jan 2019 - Present

  Provides support/services for victims of domestic violence including housing, legal recourse, medical resources, etc. Provides support/services for victims of domestic violence including housing, legal recourse, medical resources, etc.



Weber State University

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Oct 2018 - Apr 2019

  Assisted department professor with research project via data collection, question construction/editing, etc. Selected as lead for an undergraduate research project regarding social movements related to the criminal justice system. Ensured the project met IRB policy/procedure standards and was compliant with ethical research guidelines. Assisted department professor with research project via data collection, question construction/editing, etc. Selected as lead for an undergraduate research project regarding social movements related to the criminal justice system. Ensured the project met IRB policy/procedure standards and was compliant with ethical research guidelines.



Verisys

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Medical Verification Specialist

  • May 2015 - Mar 2016

  Verified medical licenses and certifications for various practitioners (pharmacists, doctors, dentists, etc.) to ensure current licensure and prevent malpractice. Utilized databases to catalog and enter information. Verified medical licenses and certifications for various practitioners (pharmacists, doctors, dentists, etc.) to ensure current licensure and prevent malpractice. Utilized databases to catalog and enter information.



Musician's Friend

• United States
• Retail
• 100 - 200 Employee

• Customer Support Specialist

  • Mar 2012 - May 2015

  Fielded calls from agents to direct them on policy/procedure as well as provide approvals for specific functions and served as a go between for agents and management. Handled escalated situations and grievances from customers while maintaining a professional and friendly demeanor. Expert in a wide range of policies including shipping, sales, customer service, collections, special orders, training methods, returns, online retail, third party manufacturers, etc. Fielded calls from agents to direct them on policy/procedure as well as provide approvals for specific functions and served as a go between for agents and management. Handled escalated situations and grievances from customers while maintaining a professional and friendly demeanor. Expert in a wide range of policies including shipping, sales, customer service, collections, special orders, training methods, returns, online retail, third party manufacturers, etc.



Smith's Food & Drug Centers

• Retail Groceries
• 700 & Above Employee

• Cashier/Fuel Center Clerk

  • Dec 2008 - Mar 2012

  Customer service, money handling, operated independently at fuel center. Customer service, money handling, operated independently at fuel center.