Experience

Rice University

• United States
• Higher Education
• 700 & Above Employee

• Data Center Support Specialist II

  • Jan 2017 - Present

  - Led multiple projects in conjunction with networking and administrative systems storage group. - Responsible for monitoring server and network device status. - Responsible for monitoring and documentation of all environmental and electrical systems within the data center. - Implementation of numerous hardware installations and decommissions, as well as infrastructure and patch cabling via ethernet, fiber, and twinax connections. - Oversight of the Rice University primary data center ticket queue, and implementation of all tickets. - Responsible for all data center equipment through the use of campus device tracking database and sparing inventory. Show less



The Reynolds and Reynolds Company

• United States
• Software Development
• 700 & Above Employee

• Datacenter Technician

  • Mar 2012 - Jul 2016

  - Responsible for maintaining and monitoring all backups run in the Houston datacenter, as well as maintenance on all backup machines or devices. - Responsible for organization and categorization of all stored backup media and sending all media to off-site datacenters for backup purposes. - Assisted Systems Administration and Datacenter Engineering teams with the implementation and deployment of virtual systems, network, and backup devices. - Designed and implemented ESXi lab environment for the IT Operations department utilizing built-in security access through VSphere. - Created and documented all change plans that were done in the Houston datacenter. Responsible for attending weekly meetings regarding upcoming change plans and department tasks. - Executed over 300 change plans during my tenure. Ensured proper installation of cabling, server and network infrastructure, operating systems and software, as well as decommissioning of retired hardware. - Coordinated and led multiple after-hours projects to upgrade classroom PC hardware. - Researched and designed diagrams and change plans for a major datacenter power infrastructure upgrade. - Performed weekly server and network inspections and backup retrieval of off-site datacenters. Show less



Northwest Forest Conference Center & Hotel

• Cypress, TX

• Front Office Representative

  • Aug 2011 - Jan 2012

  - Greeted, registered, and assigned rooms to guests of the conference center and hotel. - Kept documentation and ordered new supplies for the front office. - Assisted with the setup of large planned events and weddings, as well as for customers such as Mary Kay and SAP Global. - Greeted, registered, and assigned rooms to guests of the conference center and hotel. - Kept documentation and ordered new supplies for the front office. - Assisted with the setup of large planned events and weddings, as well as for customers such as Mary Kay and SAP Global.



Reliant Energy

• United States
• Utilities
• 500 - 600 Employee

• Billing Auditor

  • Apr 2009 - Dec 2011

  - Responsible for auditing residential and commercial customer accounts to balance issues and verify precision of the automated system. - Assisted market synchronization and marketing teams by presenting reports by information gathering from various customer databases. - Created multiple automated MS Access tools to streamline the reporting and information gathering processes. - Audited and updated hundreds of customer accounts daily to remedy accounting errors. - Responsible for auditing residential and commercial customer accounts to balance issues and verify precision of the automated system. - Assisted market synchronization and marketing teams by presenting reports by information gathering from various customer databases. - Created multiple automated MS Access tools to streamline the reporting and information gathering processes. - Audited and updated hundreds of customer accounts daily to remedy accounting errors.