Experience

Rain Retail Software

• United States
• Software Development
• 1 - 100 Employee

• Account Executive

  • May 2021 - Present

  Account Executive - Payment Solutions- Successfully close new MRR- Achieve and exceed monthly and quarterly quotas- Create detailed plans to facilitate the attainment of goals and quotas- Creatively overcome customer objections to close deals- Work effectively with the payments development team and others to drive new business

• Onboarding Department Manager

  • May 2022 - Aug 2022

  Currently manage Rain's Customer Success Team, Data Migration Team, and Customer Training team. Weekly meetings with all teams to provide feedback and discuss challenges for the upcoming week, brainstorm customer strategies to help us hit our monthly goal and provide additional training for new team members. Monthly evaluations of each team member to see where improvements need to be, discuss wins from the previous months, and try to help them accomplish their career goals so they can keep advancing within the company.Monthly meetings with the Senior Director of Customer Sucess to go over key performance indicators like total onboarded accounts, total training's completed, and total data migration's completed. We also try to creatively solve any present issues with the Onboarding team and come up with best practices as we continue to grow to ensure Onboarding at Rain can scale appropriately.

• Retention Manager

  • Jun 2018 - Jun 2022

  In charge of preventing churn and analyzing trends that create at risk customers. Deal with all cancellation requests and speak to all escalated customers to try and come to mutual solutions. Also, follow up on past due accounts and attempt to collect any balance owed. Weekly meetings with Director of Customer Success to determine where we can improve with customer success and business development to help prevent customer loss.

• Team Lead of Account Management

  • Mar 2015 - May 2018

  In charge of Account Managers and responsibilities included weekly one on one training and development meetings. Weekly meetings with Director of Fulfillment to analyze where team can improve, weak points and training methods as well as manager training to improve myself. Set monthly/weekly goals, answered how to questions, interview potential new Account Managers and deal with escalation calls for team.



Trajector Disability

• United States
• Legal Services
• 100 - 200 Employee

• Team Lead

  • Sep 2011 - Mar 2015

  Set weekly goals for team members to make sure they didn't fall behind on their work load. I was responsible for about 150-200 clients applying for disability benefits. Made sure clients sent the correct forms and documents for appeals and disability processes. Followed up with clients medical doctors and with the social security offices. In charge of employees work schedule and attended weekly management training to improve leadership qualities and skills. Set weekly goals for team members to make sure they didn't fall behind on their work load. I was responsible for about 150-200 clients applying for disability benefits. Made sure clients sent the correct forms and documents for appeals and disability processes. Followed up with clients medical doctors and with the social security offices. In charge of employees work schedule and attended weekly management training to improve leadership qualities and skills.