Experience

CE Medical Group

• Slovakia
• Medical Equipment Manufacturing

• Senior Account Lead

  • May 2017 - Present

  - In charge of an entire client with offices in four different states, an in office team of 6, and an offshore team in India that works our A/R - Hold weekly meetings with my team to go over progress/ goals, and monthly meetings with management to discuss areas of growth and areas of improvement - Conference calls and emailing claim correction logs weekly to the client on their stats - Manually post payments and makes sure my client’s bank log balances with what we have posted - Code and bill out claims, varying from office visits and UDS, to surgical procedures. - Follow up with accounts receivable for claims that have been denied or were billed incorrectly - Troubleshoot with insurances and patients to fix any issues - Mailing, sorting and filing any documents that need to be submitted in a timely fashion Show less



Chateau Brickyard

• United States
• Hospitals and Health Care

• Receptionist

  • Jan 2016 - May 2017

  - Sole employee while working the graveyard shift - Face to face and over the phone customer service - Plan activities for the residents (i.e. karaoke nights) - Janitorial duties done nightly (i.e. cleaning bathrooms, washing and folding sheets and towels, vacuuming, sweeping, etc) - Sole employee while working the graveyard shift - Face to face and over the phone customer service - Plan activities for the residents (i.e. karaoke nights) - Janitorial duties done nightly (i.e. cleaning bathrooms, washing and folding sheets and towels, vacuuming, sweeping, etc)



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Feb 2014 - Jan 2016

  - Scheduled appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. - Answered telephone calls from potential customers who have been solicited through advertisements. - Explained products or services and prices, and answer questions from customers. - Recorded names, addresses, purchases, and reactions of prospects contacted. - Scheduled appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. - Answered telephone calls from potential customers who have been solicited through advertisements. - Explained products or services and prices, and answer questions from customers. - Recorded names, addresses, purchases, and reactions of prospects contacted.



McDonald's

• 1 - 100 Employee

• Manager

  • May 2013 - Jan 2016

  - Resolved guest complaints promptly and professionally. - In charge of placing all shipping order for food and supplies. - Organized weekly meeting with my staff to give praise and set goals. - Created a positive work environment based off of clear communication and mutual respect. - Resolved guest complaints promptly and professionally. - In charge of placing all shipping order for food and supplies. - Organized weekly meeting with my staff to give praise and set goals. - Created a positive work environment based off of clear communication and mutual respect.