Experience

UTAH MILITARY ACADEMY

• United States
• 1 - 100 Employee

• Director of Community Outreach (EASE)

  • Jan 2021 - Present

• Remote Online Academic Advisor

  • Sep 2019 - Present

  - Worked with Middle School and High School students taking online courses to set and achieve learning goals- Developed supplemental curriculum personalized to each student’s educational needs- Worked directly with the Special Education advisors to tailor tutoring and weekly sessions to work within the scope of student’s IEP accommodations - Held weekly virtual meetings with students focusing on personal accountability and helping students find innovative ways to stay motivated and allocate their time. Show less



Women's & Children's Alliance

• United States
• Individual and Family Services
• 1 - 100 Employee

• Client Advocate

  • May 2018 - Jun 2019

  - Responsible for answering 24-hour domestic violence and sexual assault hotlines and providing services in high-pressure, time sensitive situations - Developed and managed personalized safety plans, crisis intervention strategies and de-escalation programs - Collaborated with members of a large, multidisciplinary team to ensure wrap-around services for clients - Responsible for answering 24-hour domestic violence and sexual assault hotlines and providing services in high-pressure, time sensitive situations - Developed and managed personalized safety plans, crisis intervention strategies and de-escalation programs - Collaborated with members of a large, multidisciplinary team to ensure wrap-around services for clients



American International School of Utah

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Academic Success Coach

  • Sep 2017 - May 2018

  - Set, monitored and achieved academic and personal goals for at-risk 6th grade students in an alternative school setting - Served as primary contact point between teachers, staff and parents to support student success and resolve conflict - Acted as an advisor for student-led Pride Club and Middle School Student Government, where I provided administrative support, advocacy and resources - Set, monitored and achieved academic and personal goals for at-risk 6th grade students in an alternative school setting - Served as primary contact point between teachers, staff and parents to support student success and resolve conflict - Acted as an advisor for student-led Pride Club and Middle School Student Government, where I provided administrative support, advocacy and resources



MetaSource

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Lead Quality Analyst & Trainer

  • Dec 2016 - Sep 2017

  - Increased team’s quality score by 15% by providing consistent feedback on best practices and administrative support - Created and taught week-long on-boarding training focused on deductive reasoning and customer service skills - Increased team’s quality score by 15% by providing consistent feedback on best practices and administrative support - Created and taught week-long on-boarding training focused on deductive reasoning and customer service skills



Netflix

• United States
• Entertainment Providers
• 700 & Above Employee

• Customer Support Professional

  • Jan 2016 - Dec 2016

  - Performed regular, accurate data entry, including address updates, billing adjustments, and subscription information - Managed the external phone line to resolve pressing client technical and billing concerns - Performed regular, accurate data entry, including address updates, billing adjustments, and subscription information - Managed the external phone line to resolve pressing client technical and billing concerns