Director Of Manufacturing

• Feb 2022 - Present

Production Manager

• Oct 2018 - Feb 2022

- Monitor and evaluate dynamic business needs to optimize and best apply talent and resources on a team of 30+ production employees to current business requirements- Instill a culture of transparency and accountability while fostering a creative and motivating work environment- Facilitate the development of interdepartmental relationships to increase communication and efficiency- Create an atmosphere where all team members are engaged around a common goal of building high-quality product that meets the demands of our internal and external customers- Identify and eliminate gaps in production processes that compromise quality and efficiency to meet the pass rate goal of 90%- Restructured hiring process to select candidates that are a good cultural fit in order to improve retention rates and supply a talented pool of candidates intimately familiar with Mystery Ranch products to potentially serve other departments

Warranty/Repair Supervisor

• Oct 2017 - Oct 2018

- Reignited a creative spark within the Repair Department which boosted morale and encouraged outside the box solutions for 500+ repairs annually- Spearheaded marketing efforts including relaunch of Warranty/Repair website and customer engagement through personal touch marketing campaign

National Sales Manager

• Mar 2017 - Jul 2017

Dealer Services Representative - Key Accounts

• Aug 2015 - Mar 2017

- Established rapport and developed understanding of customers unique needs in order to provide excellent customer support and furnish accurate lead times and delivery schedule- Developed robust competency of NetSuite and served as a resource to new members of the team on how to best utilize software- Subject matter expert on all five of Mystery Ranch’s product lines with strong working knowledge of technical specifications - Created Excel solutions for tracking wholesale account orders with a high degree of accuracy - Trained all new incoming Customer Service employees and ensured that knowledge base was commensurate with the industry-leading level of service that Mystery Ranch customers expect- Spearheaded the largest round of product allocation, delivering over $2M worth of product to 150 accounts, from three different warehouse locations - Attended Trade Shows and events on behalf of Mystery Ranch

Kletterwerks Accounts Manager

• Jun 2014 - Aug 2015

Customer Service Representative

• Oct 2013 - Jun 2014

Post Production Associate

• Apr 2013 - Sep 2013

Sales Intern

• May 2010 - Mar 2011