Jordan Robertson
Senior Customer Success Manager at Visier Inc.- Claim this Profile
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Bio
Andrew Trinh
Jordan never hesitated to just right into the thick of things and get his hands dirty to get the job done. He always took the initiative to figure out the best way we can service his clients and solve the problem at hand. His willingness to provide new ideas in a new environment was refreshing and helped create an open atmosphere to the team. He’s be a valued addition to any team or company he is a part of or will be
Lauren Blue
I have worked with Jordan for the better part of the last decade at two companies in multiple roles. He quickly rose the ranks in the healthcare verticals, championing our largest, strategic clients and became responsible for the company's biggest book of business. He builds internal and external relationship with everyone he collaborates with and is a joy to be around. He is not afraid to ask questions that enriches the the conversation. He is a peer leader who makes work fun. I would recommend Jordan for any client facing, leadership, or mentoring role.
Andrew Trinh
Jordan never hesitated to just right into the thick of things and get his hands dirty to get the job done. He always took the initiative to figure out the best way we can service his clients and solve the problem at hand. His willingness to provide new ideas in a new environment was refreshing and helped create an open atmosphere to the team. He’s be a valued addition to any team or company he is a part of or will be
Lauren Blue
I have worked with Jordan for the better part of the last decade at two companies in multiple roles. He quickly rose the ranks in the healthcare verticals, championing our largest, strategic clients and became responsible for the company's biggest book of business. He builds internal and external relationship with everyone he collaborates with and is a joy to be around. He is not afraid to ask questions that enriches the the conversation. He is a peer leader who makes work fun. I would recommend Jordan for any client facing, leadership, or mentoring role.
Andrew Trinh
Jordan never hesitated to just right into the thick of things and get his hands dirty to get the job done. He always took the initiative to figure out the best way we can service his clients and solve the problem at hand. His willingness to provide new ideas in a new environment was refreshing and helped create an open atmosphere to the team. He’s be a valued addition to any team or company he is a part of or will be
Lauren Blue
I have worked with Jordan for the better part of the last decade at two companies in multiple roles. He quickly rose the ranks in the healthcare verticals, championing our largest, strategic clients and became responsible for the company's biggest book of business. He builds internal and external relationship with everyone he collaborates with and is a joy to be around. He is not afraid to ask questions that enriches the the conversation. He is a peer leader who makes work fun. I would recommend Jordan for any client facing, leadership, or mentoring role.
Andrew Trinh
Jordan never hesitated to just right into the thick of things and get his hands dirty to get the job done. He always took the initiative to figure out the best way we can service his clients and solve the problem at hand. His willingness to provide new ideas in a new environment was refreshing and helped create an open atmosphere to the team. He’s be a valued addition to any team or company he is a part of or will be
Lauren Blue
I have worked with Jordan for the better part of the last decade at two companies in multiple roles. He quickly rose the ranks in the healthcare verticals, championing our largest, strategic clients and became responsible for the company's biggest book of business. He builds internal and external relationship with everyone he collaborates with and is a joy to be around. He is not afraid to ask questions that enriches the the conversation. He is a peer leader who makes work fun. I would recommend Jordan for any client facing, leadership, or mentoring role.
Credentials
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Cornerstone Core Specialist
Cornerstone OnDemandJan, 2022- Nov, 2024 -
Visier Certified People Analytics Consultant (VC-PAC)
Visier Inc.Nov, 2022- Nov, 2024 -
Cornerstone Learning Expert
Cornerstone OnDemandApr, 2022- Nov, 2024 -
Cornerstone Learning Specialist
Cornerstone OnDemandMar, 2022- Nov, 2024
Experience
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Visier Inc.
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Canada
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Software Development
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300 - 400 Employee
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Senior Customer Success Manager
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Feb 2023 - Present
* Gather customer experience sentiments across various channels to deliver a best-in-class client journey. * Develop strong internal and external relationships to drive resolution for seamless customer experience, satisfaction, and retention. * Coach and mentor junior employees opening doors for career development and growth opportunities. * Generate pipeline and formulate short term and long term business and solution roadmaps. * Advocate customer needs to ensure success through… Show more * Gather customer experience sentiments across various channels to deliver a best-in-class client journey. * Develop strong internal and external relationships to drive resolution for seamless customer experience, satisfaction, and retention. * Coach and mentor junior employees opening doors for career development and growth opportunities. * Generate pipeline and formulate short term and long term business and solution roadmaps. * Advocate customer needs to ensure success through solutions & services. * Regularly conduct market research for the latest trends and proven methods to drive customer experience strategy. * Program managed early adopter implementations and special projects working with marketing, product, and customer project teams. * Consult on best practices for ingesting and diagnosing customer experience, talent acquisition, performance, employee, compensation, and workforce data.
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Customer Success Manager II
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Sep 2022 - Feb 2023
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Cornerstone OnDemand
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United States
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Software Development
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700 & Above Employee
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Customer Engagement Manager
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Sep 2021 - Sep 2022
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HealthStream
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Success Manager
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Mar 2021 - Aug 2021
* Owned, managed, and expanded the largest ARR portfolio on my team. * Conducted electronic & verbal customer experience surveys to drive towards meaningful outcomes. * Spearheaded initiatives that improved operational bottlenecks and attributed to higher CSAT. * Curated dashboards to track KPI's to measure success of customer programs and their real world effectiveness. * Established and lead largest user group meetings for key groups (17k+ general practitioners, 500+ power users… Show more * Owned, managed, and expanded the largest ARR portfolio on my team. * Conducted electronic & verbal customer experience surveys to drive towards meaningful outcomes. * Spearheaded initiatives that improved operational bottlenecks and attributed to higher CSAT. * Curated dashboards to track KPI's to measure success of customer programs and their real world effectiveness. * Established and lead largest user group meetings for key groups (17k+ general practitioners, 500+ power users, 14 divisional leaders). Session topics were a result of pre-surveyed business analysis and user use cases.
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Success Manager
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Jan 2021 - Mar 2021
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Operations Manager
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May 2020 - Jan 2021
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Senior Operations Specialist
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Jan 2020 - May 2020
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Operational Specialist
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Aug 2018 - Jan 2020
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Content Specialist
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Mar 2017 - Aug 2018
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Education
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Trevecca Nazarene University
Bachelor of Business Administration - BBA -
Trevecca Nazarene University
Bachelor of Science - BS
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