Experience

Chelsea Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Oct 2018 - Present



Chelsea Hotel, Toronto

• Canada
• Hospitality
• 1 - 100 Employee

• Bellman

  • Mar 2016 - Sep 2018

  • All tasks are to be completed in accordance with best practice and policies of the Chelsea Hotel. • Ensure complete guest satisfaction. Answer all guest inquiries and provide directions. • Welcome and engage all guests to the hotel and offer prompt assistance. • Movement of baggage to and from rooms. Related tasks: fronts, lasts, tour deliveries, baggage storage, arranging transportation, accepting main and information, dissemination of information, shoe shines, maintenance of function boards, newspaper and folio delivery. • Quickly, efficiently and safely park cars for guests who request the valet parking service. • Display ability to lift over 70 Lbs, stand for long periods of time, and work extended hours. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Manager

  • Jul 2013 - Feb 2016

  • Responsible for cashier's scheduling and breaks• Designed training plan for new cashiers and customer service associates with the cash register• Motivated associates to reach daily targets: the "Walmart MasterCard"• Accounting & Administrative tasks: balancing registers, conducting audits, complete tests • Displayed ability to adapt quickly to business needs, while using management tactics to maximize efficiency and productivity• Worked with staff to develop talent in pursuit of individualized professional growth Show less

• Sales Associate

  • Jul 2010 - Jun 2013

  • Managed high ticket items through daily inventory reports.• Opening and closing of the department during daily operations.• Maintained an active inventory and ensures product accountability. • Assist customers' meet their peculiar needs.• Follow best merchandising practice to ensure maximization of sales opportunities.• Maintained the cleanliness and visual appearance of department.• Managed and organized the fridge stock and rotation of perishable products• Trained to respectfully handle all customer service calls and issues as needed. Show less



Medieval Times

• United States
• Entertainment Providers
• 300 - 400 Employee

• Customer Service Representative

  • Nov 2007 - Jul 2010

  • Preformed fast mathematical calculations with accuracy to run POS operation • Monitored supplier performance, ensuring the maintenance of optimum service standards with regards to production quality and delivery. • Communicated articulately with the public. • Adapted easily to changing time pressures. • Demonstrated ability to work independently and as a part of small teams. • Preformed fast mathematical calculations with accuracy to run POS operation • Monitored supplier performance, ensuring the maintenance of optimum service standards with regards to production quality and delivery. • Communicated articulately with the public. • Adapted easily to changing time pressures. • Demonstrated ability to work independently and as a part of small teams.