Experience

Long Electric Co.

• United States
• Construction
• 1 - 100 Employee

• Project Manager

  • May 2022 - Present

• Project Engineer

  • Jun 2019 - May 2022



The Ritz-Carlton Residences, Waikiki Beach

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Nov 2016 - Feb 2019

  • 552 Room Residential property, Forbes 4 – star and AAA 4-Diamond Luxury Hotel• Upsold rooms achieving $120,000 in revenue – 2017, $130,000 – 2018, maximizing revenue profit for the hotel • Supporting Director of Front office with new implementation of service programs, assisting resort to reach #1 ranking on trip advisor • Designated trainer for new front desk agents• Assist in developing SOP’s to help improve operational efficiencies for the rooms division • Assisting clientele which consists of 80% international owners/guests Show less

• Pool Attendant

  • May 2016 - Nov 2016

  • Generate added revenue through cabana sales • Developed pool/recreation activities increasing guest engagement scores• Providing exceptional service according to brand standards and Forbes standards• Recognized by name for highest guest satisfaction via our guest engagement surveys• Designated lead recreation attendant, in charge of training new hires• Part of the opening team, created processes for our pool and recreation department



E. & J. Gallo Winery

• United States
• Beverage Manufacturing
• 700 & Above Employee

• Tasting Room Representative

  • Jul 2014 - Jan 2016

  Contributed over 15% of the team’s sales goal for the year. Contributed over 20% of the team’s wine club acquisition goal for the year. Provided outstanding customer service to guests-tailoring service to fit their needs. Effectively relay brand messaging to all visitors. Increase daily visitor count by establishing relationships with local hospitality organizations. Responsible for daily opening and closing of the tasting room and cash register. Represent winery at offsite tastings. Built displays around new releases. Communicated daily sales to management and team at the end of each day. Lead educational tours of William Hill Estate and Louis M Martini, and discuss winemaking, brand message, and the wines. Show less



Ristorante Allegria

• United States
• Hospitality
• 1 - 100 Employee

• Food Runner

  • Jun 2012 - Aug 2014

  Deliver food/beverage to guests Keep a clean work environment at all times/ bus tables. Provide guests anything they need to make their experience enjoyable. Deliver food/beverage to guests Keep a clean work environment at all times/ bus tables. Provide guests anything they need to make their experience enjoyable.



Napa River Inn

• Hospitality
• 1 - 100 Employee

• Bellman

  • Jun 2010 - Aug 2012

  Help deliver a luxurious guest experience. Knowledge of the greater area of the Napa Valley: restaurants, wineries, etc. Assist guests with anything they need to make their stay more comfortable. Help deliver a luxurious guest experience. Knowledge of the greater area of the Napa Valley: restaurants, wineries, etc. Assist guests with anything they need to make their stay more comfortable.