Experience

Virgin Atlantic Cargo

• United Kingdom
• Airlines and Aviation
• 1 - 100 Employee

• U.S Trucking

  • Jan 2020 - Present

  Key contact for all US trucking region bookings, priority upgrades, customer experience (UX), and B2B deals. Maintaining Trucking vendor's relations to ensure the business is run at all optimum service levels. Head contact for all US station operational trucking logistics. Head contact for cargo project management for sales deals and new business Key contact for all US trucking region bookings, priority upgrades, customer experience (UX), and B2B deals. Maintaining Trucking vendor's relations to ensure the business is run at all optimum service levels. Head contact for all US station operational trucking logistics. Head contact for cargo project management for sales deals and new business



UserTesting

• United States
• Software Development
• 700 & Above Employee

• Sales Business Development

  • Jan 2022 - Jul 2022

  This Position focuses on outreach, prospecting, and Qualifying quality leads. This Position also focuses on pre-screening prospects before moving accounts to the following stages for account executives. Required screening ensuring of business employees size, revenue funding as well business domain or testing requirements. This Position focuses on outreach, prospecting, and Qualifying quality leads. This Position also focuses on pre-screening prospects before moving accounts to the following stages for account executives. Required screening ensuring of business employees size, revenue funding as well business domain or testing requirements.



Delta Air Lines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Cargo Control Center - Specialist

  • Feb 2010 - Jan 2020

  • Responsible for all sensitive cargo real-time management across US and international network movement. • Coordinate with stations and OCC communications during irop’s, delays and possible media events. • Resolved complex problems with partners to ensure customer resolution before social media event occur. Manage customer experience (UX) with tasking team of 8 follow ups and feedback. Create and revised standard operational procedures for cargo agents to maximize performance metrics. Show less


Hyatt Regency Of Atlanta
• Guest Serivce

  • May 2012 - Jun 2013

Target
• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee
• Pharmacy Team Member

  • Oct 2009 - May 2011

william beaumont hospital
• United States
• Personal Care Product Manufacturing
• Inventory control

  • Jan 2009 - Oct 2009