Experience

ChowNow

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Client Experience Operations Manager

  • Jul 2023 - Present

• Onboarding Operations Manager

  • Nov 2021 - Jul 2023

  Remote Focusing on creating operational efficiencies by creating technical automations, building and optimizing reporting, overseeing Onboarding Quality Assurance program, and documenting and educating the onboarding teams on new processes.

• App Enabled Team Manager

  • Nov 2020 - Nov 2021

  Kansas City, Missouri, United States

• Onboarding Coordinator Team Supervisor

  • Jun 2020 - Nov 2020

• Lead Onboarding Coordinator

  • Sep 2019 - Jun 2020

  Kansas City, Missouri Area



Jordan Lambesis Consulting

• Photographer and Social Media Consultant

  • Jan 2016 - Sep 2019

  Kansas City, Missouri Area - Working independently with local businesses, photographing product / company lifestyles and promoting companies through various social media outlets - Assessing the values and goals of companies and capturing their beliefs through various social media platforms - Designing various works related to promoting new product and events - Using programs like Adobe Photoshop, Lightroom, and InDesign



Urban Outfitters

• United States
• Apparel & Fashion
• 700 & Above Employee

• Department Manager

  • Nov 2018 - Aug 2019

  Kansas City, Missouri Area Objective to create a unique, innovative and inspirational customer experience; encompassing the Urban Outfitters brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store. Assessing the weekly sales within the department and making necessary merchandising changes to improve sales in different categories. Leading, mentoring, and motivating the team by, • Motivating and inspiring the team through a strong store presence and… Show more Objective to create a unique, innovative and inspirational customer experience; encompassing the Urban Outfitters brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store. Assessing the weekly sales within the department and making necessary merchandising changes to improve sales in different categories. Leading, mentoring, and motivating the team by, • Motivating and inspiring the team through a strong store presence and consistently leading by example • Consistent and continual feedback and accountability regarding selling and store expectations • Influencing a high level of customer care and thoroughly explaining the importance of customer care and the use of customer care resources • Facilitated hiring and team development to ensure company values were maintained Show less



Free People

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Store Manager

  • Aug 2017 - Sep 2018

  Scottsdale, Arizona - Managing all aspects of daily store operational controls by delegating tasks - Involving the team on up to date store standing and strategic planning - Partner with store manager in performance appraisals and setting goals, with timely follow up to ensure employee development - Facilitating hiring and recruiting; actively scouting and attracting talent - Top seller among the team - Partner with Store Manager and Assistant Visual Manager to utilize and manage the use of… Show more - Managing all aspects of daily store operational controls by delegating tasks - Involving the team on up to date store standing and strategic planning - Partner with store manager in performance appraisals and setting goals, with timely follow up to ensure employee development - Facilitating hiring and recruiting; actively scouting and attracting talent - Top seller among the team - Partner with Store Manager and Assistant Visual Manager to utilize and manage the use of weekly sales reports to track, analyze and communicate business results, as well as determine strategies to maximize sales also making necessary changes in planning, scheduling and executing an innovative visual environment - Execute and/ or delegate all weekly operational objectives, in order to support visual objectives identified - Established genuine customer relationships, creating a more personal shopping experience for any and all customers - Selling driven, promoting selling and teaching selling techniques to all employees - Organized and maintained the back-of-house, creating an easy to navigate inventory - Sent a weekly Mailchimp to our customer base, informing our favorite customers of current promotions and new styles

• Manager in Training

  • Jun 2017 - Aug 2017

  Scottsdale, Arizona



Sage Brush Traders, LLC

• Retail
• 1 - 100 Employee

• Sales Associate and Social Media Coordinator

  • Aug 2016 - May 2017

  Flagstaff, Arizona Area - Building and maintaining genuine relationships with customers, creating long lasting customer experiences, and engaging and creating a friendly environment - Manage the Instagram and Facebook pages for the Basement Marketplace - Familiar with using POS systems and basic scanning programs



Advantage Sales and Marketing, LLC

• Event Marketing Specialist

  • Aug 2014 - Aug 2016

  Flagstaff, Arizona Area - Responsibilities include successfully executing in-store demonstrations - Generate brand awareness and positive product impressions to increase sales by demonstrating products



Aero Mist Inc

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Administrative Assistant

  • May 2014 - Aug 2015

  Phoenix, Arizona Area • Organized the back of house, managed customer servicing, and filled shipment orders • Answered calls regarding customers placing new orders, troubleshooting customer issues, and contacting shipment carriers’ if any problems • Followed shipment standards and ensured product was shipped out with timely delivery • Followed up with different departments to coordinate realistic time frames for completion of materials



Levis Outlet

• Sales Associate

  • Sep 2012 - May 2013

  Anthem, Arizona