Experience

First Community Bank of East TN

• United States
• Banking
• 1 - 100 Employee

• Systems and Security Administrator

  • Mar 2020 - Present

  Rogersville, Tennessee, United States Information systems and security administrator involved in FCB governance, vendor management, risk assessment, change management and IS customer assistance. Maintenance of banking Windows network, implementation of new technologies, infosec policies and IS employee training. Working with the bank's CEO and board of directors to provide a secure, effective and regulation appropriate financial services networking experience.

• Information Technology Support Specialist

  • Sep 2019 - Mar 2020

  Rogersville, Tennessee, United States Served as help desk in a Windows network environment, applying knowledge and skill to solve internal customer issues. Maximized Windows Server environment, including FCB's information security posture and patch management. Managed vendor management solutions and assisted in external audit, adhering to financial services guidelines. Involved in deployment of upgraded banking systems core software.



Key Associates

• Senior Managing Consultant IT/Business Operations

  • Aug 2003 - Present

  Church Hill, TN Specializing in informational systems security and business operations consultation with nearly 20 years of actual experience. Multiple industry recognized certifications, numerous verifiable successful projects in both informational systems and operations while maintaining the art of urgency and accountability are high points. Maximizing your SOHO setups, assisting with HR concerns, or consulting for operations evaluations, an ethical client service mindset comes first, and is demonstrated… Show more Specializing in informational systems security and business operations consultation with nearly 20 years of actual experience. Multiple industry recognized certifications, numerous verifiable successful projects in both informational systems and operations while maintaining the art of urgency and accountability are high points. Maximizing your SOHO setups, assisting with HR concerns, or consulting for operations evaluations, an ethical client service mindset comes first, and is demonstrated at all times. Show less



Strategic Behavioral Health

• United States
• Mental Health Care
• 100 - 200 Employee

• IT Support Specialist

  • Sep 2018 - Sep 2019

  Kingsport, TN Assisted in the completion of onsite IT infrastructure during final phase of hospital construction, remained in place to support the EMR, CCTV, VOIP, AD and other IT operations. Participated in Joint Commission certification proceedings. Used friendly demeanor to educate new users, troubleshoot with staff and answer every support call effectively. Communicated changes in the IOT/EMR to end users in the building from counterparts at home office.



Hutchinson

• France
• Plastics and Rubber Product Manufacturing
• 700 & Above Employee

• HR Contractor

  • 2016 - 2017

  Church Hill, TN Operated as an HR Assistant to the human resources manager and Director of Human Resources on site. Enhancing on boarding processes for salaried employees by communicating with recruiting agencies and filtering candidates. Participated in scrum meetings when applicable and acted as a in between for the production employees and the salaried staff.



Saratoga Technologies

• Sales Representative

  • 2014 - 2015

  Johnson City, Tennessee Area Used my technological background for sales and customer generation, as well as participated in project plans, schedules and budgets for small to mid sized IT projects.



East Tennessee Firearms and Supply

• General Manager

  • 2010 - 2014

  Church Hill, TN Successfully designed and executed a business plan for a green field start up company. Developed inventory control systems for managing $250,000/yearly gross sales in a BATF controlled environment. Educated customers on safe firearms operations, and supplied exceptional customer service throughout the customer life cycle.



Southeastern Industrial Recycling

• Project Manager

  • 2003 - 2006

  Duffield, VA Championed projects to repurpose millions of pounds of industrial waste. Created avenues to maintain accounting, customer communication, and inventory control via Microsoft Productivity software.