Experience

CMiC

• Canada
• Software Development
• 300 - 400 Employee

• Software Engineer L1

  • Jun 2023 - Present

  Toronto, Ontario, Canada - Assessed software bugs and implemented solutions - Provided custom fixes for client data - Assisted support department with functionality questions

• Product Analyst

  • Aug 2022 - Jun 2023

  Toronto, Ontario, Canada - Investigated and resolved clients' software issues - Addressed queries regarding software functionality - Triaged tickets based on severity



York University

• Canada
• Higher Education
• 700 & Above Employee

• Computing Support Assistant

  • Apr 2019 - Apr 2020

  Toronto, Ontario, Canada - Assisted clients with hardware and software queries - Resolved student account issues - Set up and shut down hardware across campus



Transition Squad

• Canada
• Consumer Services
• 1 - 100 Employee

• Curator, Customer Service Representative

  • Oct 2015 - Sep 2018

  - Photographed and cataloged items to be sold - Organized and maintained showroom and warehouse - Assisted clients with purchases and inquiries



TELUS Mobileaxs

• Canada
• Telecommunications
• 1 - 100 Employee

• Client Account Support Representative

  • Jun 2013 - Oct 2013

  - Coordinated client repair requests - Processed device orders and performed data entry - Assisted clients with general issues and questions



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Aug 2010 - May 2013

  - Served food and beverages to customers - Ensured store was cleaned and stocked at all times - Most senior barista at my location



Home Outfitters

• Canada
• Retail
• 1 - 100 Employee

• Support Team Associate

  • Oct 2007 - Jun 2009