Health Unit Coordinator

• Jul 2021 - Present

Performs clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department; between providers, clinical staff, program staff, and patients at a 50 bed respite center. Champions in the resolution of customer problems or collects necessary data and follows through to appropriate individual for problem resolution.Processes patient admissions, records bed assignments, makes face sheet packets and prints patient labels upon admission with fluctuating census of 50+/-. Orders outside medical records from other facilities and Physician’s offices.Maintain complete patient records with admission, transfer, and discharge information, progress notes, and consent forms. Ensures that reports and chart forms are scanned or filed into the patient’s record, labeled and accessible if they are needed. Maintains adequate supplies of frequently used, patient education materials.Enters pending discharges into reporting and emr systems. Coordinates patient appointments for procedures and treatments that may be required prior to timely discharge.Processes patient discharges.Participates in HR hiring selection team, aiding in new hire selection that align with company mission and vision. Train all administrative/clerical personnel.

Financial Aid Processor

• Jun 2020 - Jun 2021

University Enrollment Counselor IV

• Jan 2016 - Jun 2019

Essential team leader and primary point of contact for potential and enrolled students; engaging advanced verbal and written communication skills to service all potential students, coordinating class schedules and preparing students to embark on their educational journey.Successfully maintained all confidential documentation under the FERPA act. Consistently serving as key training mentor for new hire employees in current and adjacent roles, teaching database and system management, conversation coaching, encouraging rapport building with other departments, and suggesting effective personal nuances to daily best practices.Hand-picked to co-lead a referral initiative that substantially improved the amount of referral lead generation by 200%-300% in the first year of its initiation ($2.5 million + profit gain) by facilitating tactic design meetings and publishing helpful antecedent reminders for the team.Foster positive branding through compassionate customer service, flexibility, and reliable follow up. Efficient and effective use of all department systems, programs, and media tech, as well as systems outside of current department/role to ensure excellence in student service and interdepartmental functionality.Managed all within a highly narcissistic and extremely unhealthy work culture, clinically known for burning employees out.

Operations Supervisor

• May 2014 - Jul 2015

Utilization of knowledge of company procedures and best practices to effectively lead and manage teams of warehouse associates in safe and efficient productivity, ultimately ending in customer satisfaction.- Supervision of over 75 warehouse associates on a day to day basis.- Active improvement planning revolving around LMS and productivity standards implementation.- Associate training, labor management, timekeeping, coaching, behavior adjustment, productivity and safety management. - Special projects, corporate compliance and investigation.- New associate interview and hiring management.- Warehouse internal promotional interview assessor.- Transportation anomaly management.- Fork truck trainer/class instructor.- College recruit representative for the Chemical and Energy sector.- Night shift shuttle operation incident management and operational anomaly resolution. - Office personnel safety review and work instruction revision sign off completion.*Received an "Exceeds" on Exel's annual evaluation scale for outstanding performance.

Student Manager

• Jan 2013 - Jan 2014

Managed Student employment at the WMUPD. Promoted from service officer. - Headed meetings for students to shape their behavior on the job, and helped oversee schedule creation.- Controlled labor management, and labor coverage on all shifts in all student departments. - Conducted problem behavior investigations and followed up with corrective action processes. - Corrected problem behaviors in student Safe-ride employees by implementing a 3 strike system.- Boosted morale among all departments.

Network Project Manager

• May 2011 - Feb 2012

Responsible for physical communication network design and installation within deadlines. - Managed network technicians in new and remodel construction locations. - Examined blueprints and customer requests for maximum customer and employer satisfaction with final network design.- Operated in compliance with several external contracting agencies for maximum efficiency.- Installed physical network and network racking for small and mid size businesses.- Effectively communicated with multiple parties and clients daily to meet specific and focused needs. - Supervised labor management for ongoing projects company wide.- Coordinated transportation from site to site.