Experience

Wild Rivers Waterpark

• United States
• Amusement Parks and Arcades
• 1 - 100 Employee

• Guest Services Manager

  • May 2022 - Present

  The Guest Services Manager assess employee performance, create strategies and services to enhance productivity and increase revenue and profitability. The Guest Services manager has patience when dealing with guests, a passion for creating a world class guest experience and exceptional attention to detail. The Guest Services Manager assess employee performance, create strategies and services to enhance productivity and increase revenue and profitability. The Guest Services manager has patience when dealing with guests, a passion for creating a world class guest experience and exceptional attention to detail.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Aug 2020 - Present

  A Barista at Starbucks takes orders and craft drinks like coffee, tea, and others to customer specifications. Starbucks baristas may also operate cash registers and credit card machines. Baristas may field customer complaints or questions, as well.

• Shift Supervisor

  • Apr 2021 - Aug 2021

  A Shift Supervisor contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

• Barista Trainer

  • Nov 2020 - Apr 2021

  A Barista Trainer follows The Barista Basics Training Program which provides the initial training for a newly hired barista on essential skills and knowledge required to the barista role at Starbucks Coffee Company. Through the use of simple and intuitive tools, skills are taught through one-to-one delivery and on-the-job training.



Universal Orlando Resort

• Entertainment Providers
• 700 & Above Employee

• Guest Services Coordinator

  • Jan 2023 - May 2023

  Guest Services Coordinators are responsible for helping Guests enjoy their stay at the resort through setting expectations and troubleshooting and resolving Guest situations. Coordinators provide exemplary guest service while maintaining quality and a positive atmosphere. Duties include, but are not limited to, satisfying Guests needs and maintaining constant surveillance of cash drawers and other company assets. Guest Services Coordinators are responsible for helping Guests enjoy their stay at the resort through setting expectations and troubleshooting and resolving Guest situations. Coordinators provide exemplary guest service while maintaining quality and a positive atmosphere. Duties include, but are not limited to, satisfying Guests needs and maintaining constant surveillance of cash drawers and other company assets.



Arthur's Creative Events & Catering

• United States
• Hospitality
• 1 - 100 Employee

• Server

  • Feb 2022 - Apr 2023

  As a member of the service team, servers will be responsible for greeting guests with a smile, describing delicious foods and specialty cocktails, and collaborating with peers to provide guests with the level of excellence they have come to expect from Arthur's. As a member of the service team, servers will be responsible for greeting guests with a smile, describing delicious foods and specialty cocktails, and collaborating with peers to provide guests with the level of excellence they have come to expect from Arthur's.



Huntington Beach Academy for the Performing Arts

• Performing Arts
• 1 - 100 Employee

• Assistant to the Artistic Director

  • Aug 2017 - Aug 2020

  This role consists of assisting the Artistic Director of the Academy in doing whatever they need. Jobs may include filing, organizing paperwork, preparing for events, or running certain items to offices around the school. This role also includes assisting and producing with the big performing arts camp that happens for students K-9th every summer at the Academy. This role consists of assisting the Artistic Director of the Academy in doing whatever they need. Jobs may include filing, organizing paperwork, preparing for events, or running certain items to offices around the school. This role also includes assisting and producing with the big performing arts camp that happens for students K-9th every summer at the Academy.



Kids Artistic Revue

• United States
• Performing Arts and Spectator Sports
• 1 - 100 Employee

• Production Assistant

  • Jan 2020 - Mar 2020

  Production Assistants are in charge of loading in and breaking down event set up / must be able to lift 50 pounds, coordinate performers and organize performance line-up, maintain good relationships with dance studio representative, directors and clients, maintain a clean and safe stage, as well as backstage area, and are responsible for keeping accurate inventory count of all awards: incoming & leftover items. Production Assistants are in charge of loading in and breaking down event set up / must be able to lift 50 pounds, coordinate performers and organize performance line-up, maintain good relationships with dance studio representative, directors and clients, maintain a clean and safe stage, as well as backstage area, and are responsible for keeping accurate inventory count of all awards: incoming & leftover items.



One More Productions

• Garden Grove, California, United States

• Box Office Assistant

  • Jan 2020 - Mar 2020

  A Box Office Assistant is responsible for generating income through ticket sales and positively promote One More Productions. To be part of a customer facing team, providing a friendly and helpful welcome on behalf of the company. To contribute to the administration of the Artistic and Executive Directors and other One More Productions departments where necessary. Activities these employees complete include handling guests fast and efficiently, providing tickets, answering to customer inquiries, supervising volunteers, training volunteers, establishing ticket prices, enforcing policies related to refunds and exchanges, and accounting transactions. Show less



Rose Center Theater

• Westminster, California, United States

• Box Office Assistant

  • Apr 2018 - Jan 2020

  A Box Office Attendant plays a critical role in providing a positive experience for patrons at a theatre. They are responsible for managing ticket sales, ensuring that all sales are accurately recorded and accounted for, and providing exceptional customer service. The Box Office Attendant must be able to work in a fast-paced environment, have excellent communication skills, and be detail-oriented. They must also be knowledgeable about the current and upcoming events at the theatre, able to answer patrons' questions, and resolve any concerns they may have. The Box Office Attendant is the first point of contact for patrons, and their ability to provide excellent customer service is essential to the overall success of the theatre. Show less