Experience

Overland Sheepskin Co.

• Retail
• 1 - 100 Employee

• Infrastructure Manager

  • Apr 2023 - Present

  Fairfield, IA



HNI Corporation

• United States
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Cloud Engineer

  • May 2022 - Apr 2023

  Manage and maintain a small footprint of on-premises virtual hosts (VMWare) and virtual machines (Windows & Linux) Deploy, service, and maintain Microsoft, Oracle, and Amazon cloud-based resources Design, plan and execute the transition of on-premises resources to cloud-based resources and new deployment of cloud-based global services/infrastructure including but not limited to: Server Infrastructure Virtual Desktop Infrastructure Cloud-Based Storage Resource Landing Zones for… Show more Manage and maintain a small footprint of on-premises virtual hosts (VMWare) and virtual machines (Windows & Linux) Deploy, service, and maintain Microsoft, Oracle, and Amazon cloud-based resources Design, plan and execute the transition of on-premises resources to cloud-based resources and new deployment of cloud-based global services/infrastructure including but not limited to: Server Infrastructure Virtual Desktop Infrastructure Cloud-Based Storage Resource Landing Zones for production and development environment Show less



Overland Sheepskin Co.

• Retail
• 1 - 100 Employee

• Sr. Infrastructure Administrator

  • Jul 2021 - May 2022



Cambridge Investment Research, Inc.

• United States
• Financial Services
• 700 & Above Employee

• Infrastructure Administrator II

  • Aug 2016 - Jul 2021

  Fairfield, IA • Regular and timely network maintenance, backup and upgrades of systems. • Effective troubleshooting Windows server issues, including participation in a 24x7 on-call schedule • Implement and maintain Windows Network Load Balanced server clusters and remote failover replication. • Maintain, expand and troubleshoot existing software and hardware. • Instruct and educate Windows workstation users on company systems • Windows workstation maintenance and troubleshooting.



Dover Corporation, Hill Phoenix

• Service Desk Analyst

  • Aug 2015 - Aug 2016

  Keosauqua, Iowa • Actively supports a culture of lifelong learner, continuous improvement, mentoring, transfer of knowledge and service to the customer and co-workers. • Provides desktop computer technical support including troubleshooting and resolution of issues with software, hardware, and network connectivity. • Maintains working relationships with all technology services to ensure prompt and effective resolution of problems. • Provides guidance to the user community on standards for hardware and… Show more • Actively supports a culture of lifelong learner, continuous improvement, mentoring, transfer of knowledge and service to the customer and co-workers. • Provides desktop computer technical support including troubleshooting and resolution of issues with software, hardware, and network connectivity. • Maintains working relationships with all technology services to ensure prompt and effective resolution of problems. • Provides guidance to the user community on standards for hardware and software purchases and departmental planning related to technology needs and objectives. • Stays abreast of new systems, software, and technology developments relevant to Hillphoenix mission and goals through ongoing training and research. • Creates/develops hardware, software, and procedural documentation that includes installation, troubleshooting, training, and general support requirements. • Creates and analyzes ticket metrics, root cause analyzes and recommends corrective course of action. • Performs other related duties as assigned by IT Management. Show less



Cambridge Investment Research, Inc.

• United States
• Financial Services
• 700 & Above Employee

• IT Support Specialist

  • Jan 2015 - Aug 2015

  •Serve as liaison between staff and the technology department to troubleshoot high-level system, computer, and application problems and projects effectively and timely, and advise staff on appropriate action(s) •Track and document trouble tickets and resolutions within departmental software •Document and update processes and procedures utilized by the department •Track technology inventory and purchase additional inventory as approved by management •Maintain and enhance working… Show more •Serve as liaison between staff and the technology department to troubleshoot high-level system, computer, and application problems and projects effectively and timely, and advise staff on appropriate action(s) •Track and document trouble tickets and resolutions within departmental software •Document and update processes and procedures utilized by the department •Track technology inventory and purchase additional inventory as approved by management •Maintain and enhance working knowledge of technology systems utilized by the company, as well as new and upcoming technology systems

• CLIC Tech Specialist

  • Jun 2014 - Jan 2015

  Fairfield, IA • Act as a primary contact for all operational and service activities related to departmental systems; including but not limited to troubleshooting issues from rep-advisors and company associates, interfacing with the Information Systems department, processing activations and deactivations; and providing information and reports related to departmental systems upon request • Deliver professional presentations and both formal and informal trainings during teleconference… Show more • Act as a primary contact for all operational and service activities related to departmental systems; including but not limited to troubleshooting issues from rep-advisors and company associates, interfacing with the Information Systems department, processing activations and deactivations; and providing information and reports related to departmental systems upon request • Deliver professional presentations and both formal and informal trainings during teleconference or occasional in-person session including offsite presentations • Perform maintenance of the system and the administrative files contained within • Assist in marketing the CLIC system to new and existing rep-advisors • Develop an understanding of other company technology systems that interface or could be used with or to troubleshoot inbound inquires related to departmental systems



Best Buy

• Retail
• 700 & Above Employee

• Computers, Tablets, MP3, Mobile Sales Associate

  • Nov 2012 - Jun 2014

  Coralville, IA •Relationship selling products, services and solutions by getting to know customers and assisting their unique wants and needs •Utilize all relevant sales tools to drive profitable sales



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Operations Agent

  • Oct 2013 - Jan 2014

  Coralville, IA •Manage product shipping and receiving •Perform basic software repairs/installations and light touch repairs to products •Run the administrative functions within Geek Squad and manage department communications



Agri-Industrial Plastics Company

• United States
• Plastics Manufacturing
• 1 - 100 Employee

• Production

  • May 2012 - Aug 2013

  Fairfield, IA