Jordan Gutshall
Media Production and IT Support Specialist at Hi! Tech- Claim this Profile
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Bio
Ms. Nadia Adam
I've worked with Jordan over the course of 8 years. His leadership, vision and ability to always 'get the job done' is something that comes naturally. Jordan is reliable and someone that you can trust to handle any project with impeccable professionalism.
Ms. Nadia Adam
I've worked with Jordan over the course of 8 years. His leadership, vision and ability to always 'get the job done' is something that comes naturally. Jordan is reliable and someone that you can trust to handle any project with impeccable professionalism.
Ms. Nadia Adam
I've worked with Jordan over the course of 8 years. His leadership, vision and ability to always 'get the job done' is something that comes naturally. Jordan is reliable and someone that you can trust to handle any project with impeccable professionalism.
Ms. Nadia Adam
I've worked with Jordan over the course of 8 years. His leadership, vision and ability to always 'get the job done' is something that comes naturally. Jordan is reliable and someone that you can trust to handle any project with impeccable professionalism.
Credentials
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Learning VPN
LinkedInFeb, 2021- Nov, 2024 -
Google IT Support Professional Certificate
CourseraAug, 2020- Nov, 2024 -
Programming Foundations: Beyond the Fundamentals
LinkedInJun, 2020- Nov, 2024 -
Programming Foundations: Fundamentals
LinkedInJun, 2020- Nov, 2024 -
Dante Certification Level 3
AudinateMar, 2020- Nov, 2024
Experience
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Hi! Tech
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Media Production and IT Support Specialist
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Nov 2021 - Present
Hi! Tech is a boutique; managed IT, IT consulting, IT infrastructure design, and implementation service provider. Hi! Tech provides services to a range of tech unicorns, award-nominated and winning TV productions, and other technology-forward businesses in the NYC and LA areas. Hi! Tech is a boutique; managed IT, IT consulting, IT infrastructure design, and implementation service provider. Hi! Tech provides services to a range of tech unicorns, award-nominated and winning TV productions, and other technology-forward businesses in the NYC and LA areas.
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OpenReel
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United States
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Online Media
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1 - 100 Employee
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Technical Product Support Specialist
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Apr 2021 - Nov 2021
-Performed troubleshooting for various client technical issues, including platform operation and device/network support. -Responded to support tickets, chats, and phone calls, meeting or exceeding goals for resolution time. -Participated in new client training, live office hours, and webinars. -Created new and performed edits to existing Help Center articles, as well as contributed to the company’s internal knowledge base. -Tested equipment for compatibility and contributed recommendation articles for blog content. -Performed internal software testing and bug reporting.
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SAE Institute North America
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Higher Education
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1 - 100 Employee
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IT and Facilities Manager
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Sep 2019 - Mar 2021
• Led the transition to online learning during the Covid-19 pandemic. Empowered faculty to deliver curriculum online. Offered technical support for students learning from home and campus staff working remotely. • Finalized classroom technology upgrades, standardized student workstations. • Introduced new policies and equipment upgrades that have led to an increase in student satisfaction and retention.• Reduced the amount of breakage and theft of equipment dramatically in a span of 6 months.• Organized new industry partnerships that have led to more campus resources and an increased numbered of sponsored events.• Managed 3rd party services including janitorial, vending, and security. • Interfaced with property management and building engineers for all facilities issues.
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Studio and Technology Supervisor
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Dec 2013 - Sep 2019
• Management of professional audio instruction facility with 400+ students. • Scheduling, maintenance, and repairs for 5 professional-grade studios, 4 production rooms, and 6 Apple computer labs. • Spearheaded transition to technology-centered classrooms • Oversight of daily campus technology issues, as well as large-scale IT upgrades• Event coordination: Advance production needs for campus events.• Consult with national marketing team to ensure campaigns represent the facility accurately. • Implementation and administration of learning management systems.
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Freelance
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Greater New York City Area
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Audio Engineer
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Sep 2010 - Sep 2019
-Recording, mixing, mastering, and audio/video editing. -Live Sound: Front-of-house engineer - Sound reinforcement at music venues, weddings, corporate events, and street fairs. -Stage management, setups and strikes, load in and out -Recording, mixing, mastering, and audio/video editing. -Live Sound: Front-of-house engineer - Sound reinforcement at music venues, weddings, corporate events, and street fairs. -Stage management, setups and strikes, load in and out
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Small Bear Electronics
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Greater New York City Area
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Customer Service Manager
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Jun 2012 - Dec 2013
-Delivered fast, friendly, and knowledgeable service for routine questions and service complaints. -Streamlined customer support queue, leading to improved response times. -Expanded the level of technical support offered, leading to an increase in new and returning customers. -Implemented processes to minimize errors when packing orders. -Delivered fast, friendly, and knowledgeable service for routine questions and service complaints. -Streamlined customer support queue, leading to improved response times. -Expanded the level of technical support offered, leading to an increase in new and returning customers. -Implemented processes to minimize errors when packing orders.
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The Guitar Center Company
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United States
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Retail
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700 & Above Employee
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Assistant Manager
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Sep 2010 - Jun 2012
-Directed and led employees, supervising activities to drive productivity and efficiency. -Completed expert-level certifications in all departments. -Directed and led employees, supervising activities to drive productivity and efficiency. -Completed expert-level certifications in all departments.
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Education
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2010 - 2011
SAE Institute North America
Audio Techology -
2006 - 2010
Indiana University of Pennsylvania
Bachelor of Science - BS, Business Administration and Management, General -
SAE Institute of Technology-New York
Diploma, Audio Technology
Community
