Experience

DJ's Dugout Sports Bar

• Bartender

  • Sep 2015 - Present

  Worked as a side job for years as a contingency plan for a potential poor economy but obviously never could have foreseen COVID; have helped friends who are dealing with staffing issues throughout the pandemic.



PayPal

• United States
• Software Development
• 700 & Above Employee

• Global Knowledge Management - Project Manager II

  • Oct 2014 - Mar 2020

  • Compiled inclusive multi-medium content metrics and presented to executive leadership monthly. These metrics included: SEO forecasting, article contact rate, interval volume trending, etc. • Wrote disaster contingency strategy for international content team (which was actually implemented during the initial COVID outbreak). • Redesigned international help center topic trees. • Co-developed and implemented automated reporting repository.

• Global Knowledge Management - Project Manager

  • Jan 2013 - Oct 2014

  • Project managed multinational, multi-medium marketing initiatives. Coordinated interdepartmental efforts for new product content releases. • Ensured marketing initiatives met legal, compliance, and branding standards. • Tracked and communicated major project milestones to primary stakeholders before coordinating the live release of material. • Oversaw content migration of HTML/XML legacy content into formal knowledge management systems to improve maintenance… Show more • Project managed multinational, multi-medium marketing initiatives. Coordinated interdepartmental efforts for new product content releases. • Ensured marketing initiatives met legal, compliance, and branding standards. • Tracked and communicated major project milestones to primary stakeholders before coordinating the live release of material. • Oversaw content migration of HTML/XML legacy content into formal knowledge management systems to improve maintenance efficiencies.

• Global Knowledge Management - Core Content Author

  • Sep 2011 - Jan 2013

  Omaha, NE • Authored American-English (en_US) and Translatable-English (en_TE) for: • Help center content • Website marketing content • Scripting emails • Auto-response emails • Chatbot messaging • SMS/push notifications • Ensured legal and regulatory compliance as well as branding consistency.

• Seller Risk Mitigation Specialist

  • Aug 2010 - Sep 2011

  • Reviewed customer account activity to ensure ethical buyer and seller behavior and only authorized account access. • Created share folder of email templates for departmental use. • Trained and mentored new team members



PayPal

• Enterprise Business Support

  • Oct 2009 - Jan 2010

  • Supported incoming merchant contacts by telephone and email. • Provided product and process education as well as addressed general customer inquiries



Bank of the West

• Customer Service Representative

  • Aug 2009 - Oct 2009

  Omaha, Nebraska, United States



Boys & Girls Clubs of America

• Administrative Assistant

  • May 2009 - Aug 2009