Experience

Town of Taber

• Canada
• Government Administration
• 1 - 100 Employee

• I.T. Systems Analyst

  • Jan 2021 - Present

• I.T. Help Desk Analyst

  • Jan 2020 - Jan 2021

  - Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desk side service levels.- Manage communications (email, IP phones, IM, etc.) and connection solutions, including workstation connectivity, local area networks, company Web site, intranet, and Internet applications.- Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.- Support wireless networks.- Provide first contact support of incoming requests to the service desk via telephone, web portal and email to ensure courteous, timely, and effective resolution of end-user issues.- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.- Configure and troubleshoot servers, including e-mail, print, and backup servers and their associated operating systems and software.- Identify and resolve operating system issues in order to maintain services, enhance capabilities, and prevent system outages.- Develop and maintain an inventory of all workstations, laptops, phones, network devices, printers, and other components and equipment as needed.- Liaise with third-party support and equipment vendors.



The University of Lethbridge

• Canada
• Higher Education
• 700 & Above Employee

• Assistant Linux System Administrator

  • Jan 2019 - Jan 2020

  - Being one of two people with root access and who provide first contact support for over 20 faculty members, 40 graduate students and 400 students through email, phone, or in person support for over 150 computers and servers - Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions - Install, configure, test, maintain, monitor and troubleshoot end-user workstations and related hardware and software in order to deliver required desk side service levels - Manage end user accounts, permissions, and storage allocations - Documenting problems and their solutions so that future problems can be quickly resolved - Updating and managing local software repositories to ensure the stability of a network and provide updated software on all of our user’s machines - Staying up to date with security vulnerabilities and new computer hardware releases - Managing and configuring UPS backup power to enable safe shutdowns or enough power until backup generators come online - Configuring and load balancing web servers and services using Apache and Nginx - Working with RAID arrays, ZFS pools, and distributed file systems such as MooseFS and CephFS - Understanding the importance of data redundancy, replication, and offsite backups - Working with multiple Linux distributions such as RedHat Linux, CentOS, Debian, and Ubuntu - Unattended operating system installs with Kickstart - Using configuration utilities like Ansible - Configuring and using monitoring tools such as Zabbix, Netdata, Prometheus, and Grafana - Experience working with technologies that are crucial to running and maintaining any modern network such as Lightweight Directory Access Protocol (LDAP) and Network File System (NFS) - Integrated KVM virtualization into the environment and migrated existing servers to the virtual environment