Jordan Fitzgerald

Real Time Analyst at Wix
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Iowa City-Cedar Rapids Area

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Experience

    • Israel
    • Software Development
    • 700 & Above Employee
    • Real Time Analyst
      • May 2023 - Present

    • Technical Support Specialist
      • Sep 2020 - Present

      Provide Priority Support for agency level Wix Users while assisting in the development andimplementation of additional features on the Wix Platform as well. Catering towards a care mindedapproach of developing business. - Built and maintained relationships throughout the Wix Organization-Trained and excelled in Payments, de-escalation and POS systems along with joining new WixPrograms.- Led new hire training on night shift with a focus on NPS and implementation for newer agents to besuccessful.- Collaborated in initiatives to maintain business needs on my shift and ensuring that Workforce needswere met.- Maintained top tier customer satisfaction and NPS scores. Show less

    • Small Business Owner
      • Mar 2021 - Present

      Owner and operator of a local food truck. Built the business from scratch and have since built it into a community based, financially successful business. — Lead a team of 4 people daily, including building schedules, developing coaching, and maintaining bookings. -Provide necessary coaching to develop the business. - Maintain community based relations to ensure that our products meet the needs of the location. - Adept at Social media management, website maintenance, virtual conversations and adapting to the needs of the business. Show less

    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Senior Sales Consultant
      • Aug 2017 - Feb 2020

      As an employee at GoDaddy my day-to-day job is to take inbound phone calls regarding issues with Office 365. I am proficient in technical support in all aspects of the office suite, including troubleshooting online and downloadable versions of the suite. I spent 1 year in the email sales and support department. In my two years at GoDaddy I worked my way up to the Productivity Premier team, where I constantly sold in the top 10 percent in my department. I averaged 75,000 a month in new revenue for the company and month to month won awards for being a top sales associate. I gained knowledge in 1 call close sales and my conversion rate was around 40 percent on calls, which was above average Show less

    • United States
    • Account Executive
      • Sep 2016 - Aug 2017

      As an Account Executive my main job was to make outbound sales calls to car dealerships across the country. During my time at Infinity, I have won awards for being the top Account Executive on my team, for 5 months in a row. I have exceeded my goals by 130 percent consistently. I excel at building rapport with my customers and overcoming their objections to close the sale. As an Account Executive my main job was to make outbound sales calls to car dealerships across the country. During my time at Infinity, I have won awards for being the top Account Executive on my team, for 5 months in a row. I have exceeded my goals by 130 percent consistently. I excel at building rapport with my customers and overcoming their objections to close the sale.

    • United States
    • Retail
    • 1 - 100 Employee
    • Retail Wireless Consultant
      • Nov 2015 - Apr 2016

      s a Retail Wireless Consultant at US Cellular my job was to listen to customers and match them with the product that best met there needs. During my time at US Cellular I consistently performed in the top 2 percent of the company, hitting the highest sales in my region and the third highest sales in the company. I received many awards for my outstanding performance s a Retail Wireless Consultant at US Cellular my job was to listen to customers and match them with the product that best met there needs. During my time at US Cellular I consistently performed in the top 2 percent of the company, hitting the highest sales in my region and the third highest sales in the company. I received many awards for my outstanding performance

    • United States
    • Retail
    • 100 - 200 Employee
    • Sales Manager
      • Apr 2013 - Nov 2015

      Focused on leading a team of qualified sales associates to meet business and customer needs. Implemented new trainings and led location wide trainings for new products. Focused on business KPIs. I received a National award for my skills in cold calling. I exceeded targeted sales goals by 250%. Emphasized product features based on analysis of customers' needs. Throughout my time as a Sales Manager, I led a team that increased sales in the Focused on leading a team of qualified sales associates to meet business and customer needs. Implemented new trainings and led location wide trainings for new products. Focused on business KPIs. I received a National award for my skills in cold calling. I exceeded targeted sales goals by 250%. Emphasized product features based on analysis of customers' needs. Throughout my time as a Sales Manager, I led a team that increased sales in the

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