Experience

ELEMENTUM 3D

• United States
• Research Services
• 1 - 100 Employee

• Operations Manager

  • Jun 2023 - Present



Mountain City Supply LLC

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Operations Manager

  • Jul 2020 - Jan 2023

  • Managed day to day operations of a multi-million dollar start up manufacturing direct to consumer E-Commerce retailer. • Directly managed 4 supervisors and 40 employees across 4 departments including quality control, production, shipping, and customer service. • Assessed supplier quality to maintain tight cost controls and maximize business operational performance. • Implemented quality control and manufacturing standards that reduced waste by 25%, increasing overall profits by 15%. • Created all policies and procedures for all departments. • Worked with outside vendors to improve our shipping methods which reduced damages occurring during shipping processes by 75%. • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness. • Managed hiring processes by recruiting and interviewing suitably qualified candidates resulting in successfully hiring new employees which also resulted in increased productivity. • Managed inventory levels for all production components, shipping supplies, and packaging materials. • Managed website updates and worked with outside vendors to rebuild our E-Commerce website to optimize customer experience. • Modernized and improved operational manufacturing procedures to increase productivity and profitability while tightly controlling costs. • Achieved team goals through formalized training plans, coaching and performance management. • Kept up to date with industry trends and identified areas of opportunity to drive improvements. • Directly managed and created targeted email marketing campaigns that increased sales by 30%. Show less



Navajo Express

• United States
• Truck Transportation
• 200 - 300 Employee

• Logistics Planner

  • Dec 2019 - Mar 2020

  Worked within a collaborative team environment to ensure complete customer satisfaction by planning freight needs with internal CDL drivers. Coordinated with internal drivers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads. Planned and monitored over 50 CDL full truck loads per day. Found available loads for Navajo CDL drivers by searching load boards and rating freight according to market price. Worked within a collaborative team environment to ensure complete customer satisfaction by planning freight needs with internal CDL drivers. Coordinated with internal drivers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads. Planned and monitored over 50 CDL full truck loads per day. Found available loads for Navajo CDL drivers by searching load boards and rating freight according to market price.



County X-Press

• Arvada, Colorado, United States

• Lead Dispatcher/Load Planner/Supervisor

  • Apr 2019 - Dec 2019

  Responsible for supervising 4 dispatchers and managing 20 drivers. Determined appropriate loads and practical delivery schedule for each load by balancing needs and availability of both CDL drivers and clients. Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads. Efficiently and effectively communicating with direct customers while providing great professionalism via email and phone. Independently load planning and scheduling 17 OTR drivers with direct customer and broker freight. Scheduling pick up and delivery appointments. Delegating tasks and supervising employees to ensure the level of professionalism expected is passed on to our drivers and customers while following company policies and procedures. Responsible for training all dispatchers and drivers on our company procedures. Responsible for ensuring that all drivers are in compliance with DOT HOS. Invoicing customers. Organizing P&L spreadsheets. Show less



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Dispute Resolution Specialist

  • Sep 2018 - Apr 2019

  Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.Responsible for independently managing over 150 dispute cases while meeting Regulation Z and internal compliance requirements.Formulated focused and individualized resolutions aimed to peacefully settle disputes.Prepared written opinions or decisions regarding dispute cases.Answered incoming calls from customers and internal coworkers.Accurately processed cardholder's Visa dispute cases while following Visa's guidelines and regulations.Communicated with cardholders effectively to collect and review dispute cases details. Show less

• Fraud Specialist

  • May 2017 - Sep 2018

  Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.Contacted over 50 customers directly to notify of fraudulent activity and minimize impacts.Took over 150 inbound calls per day and made outbound calls regarding suspicious activity on Nordstrom credit cards.Collaborated with team members to discuss fraud trends and brainstorm methods to combat credit card fraud claims.Proved successful working within tight deadlines and fast-paced atmosphere.Used critical thinking to break down problems, evaluate solutions and make decisions.Offered friendly and efficient service to customers, handled challenging situations with ease during identity theft and credit card fraud situations.Reviewed credit card applications for possible identity theft indicators. Show less

• Customer Service Representative

  • Sep 2016 - May 2017

  Delivered exceptional customer service to every customer by leveraging extensive knowledge of internal procedures and services and creating welcoming, positive experiences.Provided primary customer support to internal and external customers.Clarified customer issues and determined root cause of problems to resolve service complaints.Took over 200 inbound calls daily.Processed credit card applications for customers.Answered customer telephone calls promptly to avoid on-hold wait times.Adhered to company policies and scripts to consistently achieve call-time and quality standards.Processed debit and credit card and electronic check payments.Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. Show less



Sedona Staffing

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2015 - May 2016

  Provided guidance to new applicants and/or current associates to help them match with potential jobs. Answered over 50 inbound calls daily utilizing multi-line phone system. Entered over 50 new applicant data into computer system including building resumes for applicants. Handled verification of employment and other routine employee requests. Communicated with applicants across various stages of hiring process. Coordinated schedules to arrange recruiter interviews with applicants. Provided guidance to new applicants and/or current associates to help them match with potential jobs. Answered over 50 inbound calls daily utilizing multi-line phone system. Entered over 50 new applicant data into computer system including building resumes for applicants. Handled verification of employment and other routine employee requests. Communicated with applicants across various stages of hiring process. Coordinated schedules to arrange recruiter interviews with applicants.