Experience

CapTel, Inc.

• Canada
• Telecommunications
• 1 - 100 Employee

• Captioning-Assistant Supervisor

  • Oct 2013 - Present

  5801 Research Park Boulevard, Madison, WI, 53719 • Supervise a team of Captioning-Assistants by routine monitoring of their work activities paired with constructive follow-up coaching to ensure quality • Provide direct oversight of the call floor to ensure a safe and productive work environment for our employees, as well as to better guarantee that our clientele receive the best service possible through fair and consistent enforcement of company policy • Lead regular meetings to provide team members and trainees with updates and policy… Show more • Supervise a team of Captioning-Assistants by routine monitoring of their work activities paired with constructive follow-up coaching to ensure quality • Provide direct oversight of the call floor to ensure a safe and productive work environment for our employees, as well as to better guarantee that our clientele receive the best service possible through fair and consistent enforcement of company policy • Lead regular meetings to provide team members and trainees with updates and policy reminders and to receive feedback from them • Research and compose reviews for team members to identify areas for improvement and to provide praise for areas of strength

• Captioning-Assistant

  • Apr 2012 - Oct 2013

  5801 Research Park Boulevard, Madison, WI, 53719 • Provided highly accurate captions in real time for the deaf and hard of hearing community’s phone calls • Maintained excellent punctuality, attendance, and adherence to ensure clients’ calls are not placed in queue, in compliance with FCC regulations



Wisconsin Department of Natural Resources

• United States
• Environmental Services
• 700 & Above Employee

• Data Entry/Support Staff

  • Sep 2010 - Sep 2011

  101 South Webster Street, Madison, Wisconsin, 53707 • Contributed to publishing 24 watershed plans for the state’s Area-wide Water Quality Management Planning Program, which involved developing the template for the plans in Adobe InDesign CS5, including formatting illustrations, text type, and tables • Queried and updated assessment data in the state’s monitoring and assessment enterprise data systems, including searching, downloading, and analyzing data from monitoring stations • Contributed to the state’s online dynamic web pages… Show more • Contributed to publishing 24 watershed plans for the state’s Area-wide Water Quality Management Planning Program, which involved developing the template for the plans in Adobe InDesign CS5, including formatting illustrations, text type, and tables • Queried and updated assessment data in the state’s monitoring and assessment enterprise data systems, including searching, downloading, and analyzing data from monitoring stations • Contributed to the state’s online dynamic web pages, available at http://dnr.wi.gov/water/, including creating graphic elements • Implemented a comprehensive paper file system for Wisconsin’s Impaired Waters Program, including a data review checklist Show less



Aberdeen Apartments

• United States

• Assistant Manager

  • Aug 2007 - Aug 2009

  437 West Gorham Street, Madison, WI, 53703 • Monitored 77-unit living complex to ensure a safe and friendly living environment for college students • Investigated incidents involving security of the building and maintained a detailed log of events for review by the manager



Gap Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Associate Cashier

  • Sep 2005 - Jul 2006

  341 State Street, Madison, WI, 53703 • Monitored 77-unit living complex to ensure a safe and friendly living environment for college students • Investigated incidents involving security of the building and maintained a detailed log of events for review by the manager



Davis Dairy Way

• United States
• Restaurants

• Short Order Cook/Cashier

  • Apr 2002 - Aug 2005

  111 Gebhardt Road, Black River Falls, WI, 54615 • Provided friendly customer service in taking and filling food orders at seasonally-open (April through September) restaurant • Responsible for opening and closing, including reconciling transactions at the end of the day • Assumed leadership role in absence of management and provided on the job training to co-workers