Principal Contract Manager

• Jan 2021 - Present

Senior Contract Manager

• Dec 2018 - Jan 2021

Contract Manager

• Dec 2016 - Dec 2018

Account Manager

• Oct 2015 - Nov 2016

Work day to day with current clients, managing their accounts and purchases Onboarding new clients and assisting in getting their accounts set up Building relationships with potential new clients Drive customer delight to continuously bring in returning revenue Point of contact via phone and email for all clients, new and returning Maintain daily targets and expectations Work day to day with current clients, managing their accounts and purchases Onboarding new clients and assisting in getting their accounts set up Building relationships with potential new clients Drive customer delight to continuously bring in returning revenue Point of contact via phone and email for all clients, new and returning Maintain daily targets and expectations

Training & Customer Relationship Specialist

• Jul 2014 - Jul 2015

Continued to train new clients on the SchoolChapters cloud-based, digital learning software Assisted in all social media aspects of the company and upcoming events Managed multiple client accounts and communication between client and company Assisted in all customer relations including daily tech support Helped merge SchoolChapters and it's software with Houghton Mifflin Continued to provide daily customer support to clients Continued to train new clients on the SchoolChapters cloud-based, digital learning software Assisted in all social media aspects of the company and upcoming events Managed multiple client accounts and communication between client and company Assisted in all customer relations including daily tech support Helped merge SchoolChapters and it's software with Houghton Mifflin Continued to provide daily customer support to clients

Trainer & Customer Support Specialist

• Jun 2013 - Jun 2014

Assisted in all social media efforts with the marketing teamTrained all new and old clients on the SchoolChapters softwareManaged multiple client accounts and communicationImplemented all new client accounts in the software Provided customer and tech support on a daily basis

Inside Sales Representative

• Jun 2012 - Jun 2013

Assisted the SchoolChapters team in selling our productHelped manage all social media pages Representative at outside conferencesWorked with clients to inform them of our productDirectly reported to CEOBooked travel and prepare for conferences and trade showsManaged multiple client accounts and communication between client and company

Admissions Ambassador

• Sep 2008 - May 2012

Assisted prospective students with all aspects of the admission process through tours and Q&A sessionsAssisted in scheduling, planning events, tours, calendar events, etc.Maintained telephone, email, and other contact with prospective studentsWorked on campus Admission events such as Open House, Ladies Night, and Prospective Student PanelsConducted any other tasks asked by the directors of the Admissions OfficeRecruitment

Conference Coordinator

• Mar 2011 - Sep 2011

Assisted the director and assistant director in planning and running conferences at Bryant University such as: the Commencement ceremony for the 2011 senior class and the five week Gordon Science conference. Worked alongside director and helped schedule events and coordinate calendarsAssisted conference leaders with basic office duties on a daily basis.

Bryant Bulldog Leader

• Aug 2010 - Sep 2010

Orientation Leader

• Jan 2009 - Jul 2009

Production Intern

• Sep 2011 - Jan 2012

Assisted directors and prodcuers in day to day tasks (scheduling, planning, calendar, etc) Assisted the production staff with off camera preparation and research Assisted in social media efforts in the writing room Assisted in setting up the set for our Rhode Show segment Researched different story ideas such as college campus events Assisted directors and prodcuers in day to day tasks (scheduling, planning, calendar, etc) Assisted the production staff with off camera preparation and research Assisted in social media efforts in the writing room Assisted in setting up the set for our Rhode Show segment Researched different story ideas such as college campus events

Wish Intern

• Sep 2011 - Dec 2011

Assisted coordinators with advertising on different campaigns including the GOMAD Campaign and the Macy’s Believe Campaign Assembled marketing materials and packets for different children and their wishes Participated in the execution of social media tasks Would help manage and create social media campaigns and announcements Assisted coordinators with advertising on different campaigns including the GOMAD Campaign and the Macy’s Believe Campaign Assembled marketing materials and packets for different children and their wishes Participated in the execution of social media tasks Would help manage and create social media campaigns and announcements