Engineering Manager

• Jan 2022 - Present

Scrum Master

• Apr 2021 - Dec 2021

The company expert on Scrum and Agile methodologies, promoting these throughout the business. Responsible for Scrum Mastering three separate development teams across three products. Motivating development teams to be self-organising and fostering an open and honest environment to aid in problem-solving. Facilitating Scrum Ceremonies and removing impediments to the scrum teams.

Project Manager

• Mar 2020 - Apr 2021

Responsible for the delivery of Enterprise Booking and Reservations solutions, developing strong and profitable relationships. Managing the onboarding of new clients through to completion, providing all project support and training requirements. Working with clients and continually offering high-quality service.- Scoping and defining creative and effective solutions for client's requirements, understanding and resolving pain points.- Technical and product support to clients, working with the internal teams to resolve queries.- Training client stakeholders in person and remotely on efficient usage of the systems.- Production and maintenance of Project Plans, Change Requests, Issue Logs and other documentation.- Completion of Quality Assurance Testing.- Managing Scope Creep and Change Control Notices.

Project Leader

• Mar 2016 - Feb 2020

Responsible for delivery of small to medium complexity technical IT projects. Projects delivered to agreed time, cost and quality, managing budgets from £17,000 to £300,000 whilst working with multi-site teams. Delivered new software implementations, network optimisations and business critical system upgrades.

Digital Content Analyst

• Jul 2015 - Mar 2016

Responsible for managing technical website changes, supporting content managers and developing applications. Working closely with stakeholders and content managers to provide web metric and analytical data on digital campaigns and website effectiveness as well as creating bespoke reports and dashboards. An integral project team member taking lead on several work-streams including the on-boarding of clients and staff onto new intranet and extranet.

Administrative Officer

• Dec 2009 - Jun 2015

A trusted and highly commended member of a large tribunal administration team. My achievements include successfully communicating with customers on sensitive, personal matters, obtaining positive feedback on numerous occasions. Using my initiative to increase the efficiency of resources through introducing an electronic listing diary. Working within one of the top performing Employment Tribunal teams, I coordinated with Judges and members of management to ensure the smooth running of court lists. As a First Aider my ability to remain calm in stressful situations was utilised on three occasions requiring me to administer first aid. My knowledge of work processes was enhanced following a recent integration into a new team based in Plymouth administering civil claims.

Customer Service Assistant

• Aug 2008 - Dec 2010

Over two years as a committed member of a large customer service team. I gained significant experience in customer care, building professional relationships with fellow employees and regular customers. Identified as a first class customer service employee, selected to be responsible for the induction of new employees. Other achievements included handling cash safety and promoting teamwork in a group of customer service assistants. Over two years as a committed member of a large customer service team. I gained significant experience in customer care, building professional relationships with fellow employees and regular customers. Identified as a first class customer service employee, selected to be responsible for the induction of new employees. Other achievements included handling cash safety and promoting teamwork in a group of customer service assistants.