Experience

CCMC

• United States
• Business Consulting and Services
• 400 - 500 Employee

• Assistant Community Manager

  • Jan 2020 - Present



The Phoenician Resort

• United States
• Hospitality
• 200 - 300 Employee

• Canyon Suites Supervisor

  • Feb 2017 - Jan 2020

  - Lead a team of 20 Front Desk, Bell, and Lounge attendants to ensure our brand, AAA Five Diamond and Forbes Five Standards are met- Act at manager on duty ensuring all guest opportunities are handled in an appropriate and timely manner- Facilitate scheduling and payroll for the department to ensure our productivity standards are always met- In charge of ordering supplies, stationary, and food and beverage items while maintaining our budget and expenses- Responsible for interviewing, hiring, and training new employees within the department- Lead facilitator on special projects to enhance the guest experience*** Acting Canyon Suites Director of Operations from October 2017 to January 2018 during hiring transition*** Show less

• Canyon Suites Ambassador

  • Jul 2013 - Feb 2017

  - Act as personal concierge and liaison to curate a unique and highly personalized experience for our guests-Responsible for all front desk duties including night audit- Attended quarterly Forbes training to ensure the highest of guest service standards- Appropriately handle all guest opportunities to avoid guest escalation - Assisted the Canyon Suites supervisor with weekly and monthly inventory and ordering



JW Marriott Essex House

• Greater New York City Area

• Spa Coordinator

  • May 2011 - May 2013

  - Oversaw front desk operations - Answered phones and scheduled appointments for hotel and non-hotel guests - Assisted Spa Director with internal scheduling for massage therapists and aestheticians -Cleaned and replenished locker rooms - Took care of ingoing and outgoing mail - Oversaw front desk operations - Answered phones and scheduled appointments for hotel and non-hotel guests - Assisted Spa Director with internal scheduling for massage therapists and aestheticians -Cleaned and replenished locker rooms - Took care of ingoing and outgoing mail