Experience

SEGA Europe

• United Kingdom
• Computer Games
• 200 - 300 Employee

• Compliance QA Tester

  • Apr 2022 - Present



Ubisoft Sofia

• Bulgaria
• Computer Games
• 100 - 200 Employee

• Game Tester

  • Apr 2021 - Apr 2022



TELUS International

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Support Specialist

  • Apr 2020 - Nov 2020

  - Supported a major games company by providing customer support via a ticketing system - Processing account management, billing, technical and game queries in a timely and organised manner - Communicated with other support, managerial and administrative teams to ensure customer complaints/enquiries are solved adequately - Supported a major games company by providing customer support via a ticketing system - Processing account management, billing, technical and game queries in a timely and organised manner - Communicated with other support, managerial and administrative teams to ensure customer complaints/enquiries are solved adequately



Rockschool.bg

• Sofia, Sofia City, Bulgaria

• Scheduling Manager

  • Apr 2018 - Apr 2020

  - Administrator in a well-known private music school - Managing student and teacher schedules by booking student lessons, rehearsals and other events - Responding to queries via phone, F2F, email and chat support system Participating in the organisation of concerts for the school - Administrator in a well-known private music school - Managing student and teacher schedules by booking student lessons, rehearsals and other events - Responding to queries via phone, F2F, email and chat support system Participating in the organisation of concerts for the school