Experience

School of Thought (Automotive)

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Ambassador

  • Feb 2021 - Present



Innovation Group UK

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• UK Vehicle Body Repair Network Manager

  • Mar 2019 - Present

• Regional Network Manager

  • Aug 2016 - Mar 2019

• Network Development Coordinator - Network Performance

  • Aug 2015 - Aug 2016

  This current role particularly focuses on macro-managing our relationship with our repairers

• Motor Engineer, Engineering - Motorcare Services

  • Oct 2014 - Aug 2015

  Engineering of Motor Claims;Vehicle ValuationsSettlement Calculation and NegotiationRepair Cost EstimatingRepair MethodologyEngineers ReportsLitigationLoss Adjustingetc



Gemini Vehicle Solutions

• United Kingdom
• Insurance
• 1 - 100 Employee

• Engineering & Technical Claims

  • May 2014 - Oct 2014

  This was a bespoke role which was created by an immediate business need. I straddled both roles as it required me to combine my knowledge and experience of both engineering (and the related processes) with the complexities of claim handling.The result was a more flowing and efficient claim cycle.

• Repair Progression Team Leader

  • Sep 2013 - May 2014

  I was responsible for managing a small team of people in overseeing over claim cycle times throughout the repair process.I used all available resources to mitigate our cycle time and maanged to achieve an end-to-end time for one particular client of 3 days, from FNOL to Settlement/Disbursement, which was previously 10 days.I mitigated all clients' cycle times significantly, with all times being halved or better and found that the most effective tool was the repairer portal being more efficiently utilised, by training the repairers and our staff. Show less

• Customer Service Advisor

  • Oct 2012 - Sep 2013

  This was a claims handling role, dealing specifically with Third Party Claimants. GVS were one of the first companies to capitalise on Third Party Intervention and offer this service to Insurers, to mitigate any credit hire costs from third party insurers, by capturing the Third Party's claim and achieving the optimum claims cost outcome for both the Third Party and our Insurer Clients.