Jordan Bryant

Premium Customer Service Representative at Gator Hospitality
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Location
United States, US

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5.0

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Julie Frey, APR, CPRC

I had the opportunity to work with Jordan on a project for my office. She served as account supervisor with Alpha PRoductions, the student-run public relations firm at the University of Florida College of Journalism and Communications. Jordan showed great initiative and leadership. She was organized and kept me updated on the project status. When she saw an opportunity to expand their assistance by helping organize a mock interview session our office was coordinating, she reached out to me and then led the Alpha PRoductions team as they prepared event details, including graphics and marketing. She employed her great coaching skills to help lift up her team members and help them realize their potential. I highly recommend Jordan. She would be an amazing addition to any team.

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Experience

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Premium Customer Service Representative
      • Sep 2023 - Present

      •Act as a host and goodwill ambassador of the Florida Gators to the donors and guests at all football home games. •Serve as a liaison between guests and management team, maintenance team, cleaning team, and athletic department personnel. •Fulfill requests and ensure game day policies and procedures are followed to protect the exclusivity of the areas by monitoring access. •Assisting in conflict resolution to provide guests with the best possible game day experience and answer questions regarding premium seating services provided. Show less

    • United States
    • Public Relations and Communications Services
    • Head of New Business
      • May 2023 - Present

    • Account Supervisor
      • Aug 2022 - May 2023

      •Created a LinkedIn Strategy to help the Office of Career and Corporate Partnerships connect students, employers, and alumni.•Delegated a team of account executives to organize and curate strategy over the course of the semester while facilitating all communication between supervisors, clients, and executives over zoom calls and through email.•Strategized, implemented, and managed a successful LinkedIn campaign that resulted in a 40.8% increase in unique visitors, a 31.2% increase in page views, and a 62.1% increase in followers over the course of the campaign.•Conducted a comprehensive social media audit to analyze similar industry accounts and track their performance metrics, content strategy, and visual aesthetics.•Utilized the insights from social media audit to develop a data-driven approach to content creation and improve OCCP’s brand visibility and engagement. Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • Resident Assistant
      • Apr 2023 - Present

      •Enhance and maintain a sense of shared community in the designated residential area by facilitating intentional interactions, social activities, and other opportunities for residents to interact with each other.•Be available to the residents in the assigned residential area for the purpose of assisting with resident’s personal concerns and problems, act as a referral agent in acquainting residents with available resources, services and facilities on campus.•Serve in an on-call rotation as assigned by supervisor, including some holidays and break periods; complete all administrative tasks as required including but not limited to documentation associated with opening, closing, room readiness checks, inventories, and work order requests.•Know and implement Housing & Residence Life crisis protocol within assigned area.•Consistently enforce Student Honor Code & Student Conduct Code by reporting observed violations through the appropriate process.•Assist in conflict resolution among residents by educating residents about housing policies and the mediation process•Serve as a model of responsible behavior in order to assist residents in the transition between high school to college and throughout the collegiate experience. Show less

    • Desk Assistant
      • Feb 2023 - Aug 2023

      •Provide information on campus resources and assist with resolving questions and concerns from current residential students, UF community members, and prospective UF students and families.•Responsible for answering incoming phone calls and emails, logging and delivering all packages and special mail sent to housing residents, assisting walk in traffic for the residential office, providing assistance to the area staff.•Assist with inquiries regarding different residential areas and residence halls, different university departments, locations of university buildings and services. •Maintain effective communication with supervisor and other Housing & Residence Life team members to ensure a smooth transfer of duties and information. Show less

    • United States
    • Non-profit Organizations
    • Public Relations Intern
      • Jan 2023 - Apr 2023

      •Created and published social media content to educate the public about hydroponics and urban agriculture. •Redesigned company website to improve visual appeal and brand alignment. •Developed style guide for educational program and marketing materials. •Conducted customer discovery interviews with agriculture educational professionals to better understand target audience needs. •Compiled cookbook of recipes for customers using the company's vertical gardening system. •Collaborated with public relations team to execute tasks according to project management plan. •Created a timeline needed to complete them based on deadlines for deliverables with 2 other Public Relations Interns. Show less

    • United Kingdom
    • 1 - 100 Employee
    • Content Creator
      • Oct 2021 - Feb 2023

      •Introduced various brands such as GoPuff, Feastables by Mr.Beast, and Theory Gainesville to college students through social media marketing strategies. •Completed check-ins and attended meetings with Campaign Manager to strategize posting schedules. •Filming and photographing images and videos to use for social media posts. •Researching brands and their products to create promotional content. •Introduced various brands such as GoPuff, Feastables by Mr.Beast, and Theory Gainesville to college students through social media marketing strategies. •Completed check-ins and attended meetings with Campaign Manager to strategize posting schedules. •Filming and photographing images and videos to use for social media posts. •Researching brands and their products to create promotional content.

    • United States
    • Food and Beverage Services
    • 700 & Above Employee
    • Crumbl Crew Worker
      • May 2022 - Aug 2022

      Collectively worked with others to provide high quality cookies in an efficient professional manner by processing and preparing orders for customers. Collectively worked with others to provide high quality cookies in an efficient professional manner by processing and preparing orders for customers.

    • Higher Education
    • 1 - 100 Employee
    • Resident’s Hall Week Executive Assistant
      • Apr 2022 - Aug 2022

      •Assisting the IRHA Secretary by taking minutes in meetings & keeping record of the creative ideas for events. •Coordinated the annual Resident’s Hall Welcome Week events for the University of Florida’s 4,000+ students that live on campus. •Managed alongside the secretary to disperse a $6,000 budget amongst the various Residents Hall Week events. •Assisting the IRHA Secretary by taking minutes in meetings & keeping record of the creative ideas for events. •Coordinated the annual Resident’s Hall Welcome Week events for the University of Florida’s 4,000+ students that live on campus. •Managed alongside the secretary to disperse a $6,000 budget amongst the various Residents Hall Week events.

    • Commercial Model
      • Nov 2021 - Nov 2021

      Volunteered in housing photoshoot to create content for student life marketing materials distributed over multiple forms of mass communication such as facebook, instagram, and email. Volunteered in housing photoshoot to create content for student life marketing materials distributed over multiple forms of mass communication such as facebook, instagram, and email.

    • United States
    • Food and Beverage Services
    • 1 - 100 Employee
    • Intern
      • May 2020 - Aug 2020

Education

  • University of Florida
    Bachelors of Science, Sustainability Studies / Public Relations
    2021 - 2025
  • Hialeah Gardens Senior High School
    High School Diploma
    2017 - 2021

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