Experience

Gravity

• United Kingdom
• Entertainment Providers
• 100 - 200 Employee

• Supervisor

  • Dec 2019 - Present

  • Opening and closing the site, ensuring all our maintenance and safety procedures are adhered to and the required compliance checks are completed.• Completing the end of day banking which includes cashing the tills out, completing the end of day banking spreadsheet, completing safe reconciliation and documenting any discrepancies found. • Scheduling staff breaks and managing my staff efficiently in the five areas of the park ensuring customer safety is paramount.• Driving staff sales to help grow the business by addressing any barriers staff may have and offering ongoing training and support in upselling.• Updating the hourly sales figures on the target board to help me keep track of our sales progress throughout the day.• Scheduling staff cover when required while being mindful of the wage ratio guidelines.• Supporting staff in there day to day roles and offering additional support in peak times when the site is extremely busy.• Ensuring that all staff are providing our customers with an exceptional service at all times.• Dealing with any customer or staff injuries following my first aid training, and ensuring all necessary actions are taken following any incident such as requesting CCTV and completing an accident report.• Completing any necessary training or tasks to help me work more efficiently for the business. Show less

• Senior marshall

  • Jul 2019 - Dec 2019

  • Completing weekly stock checks.• Placing orders for necessary stock through multiple companies ensuring quantities, pricing and allergy information is kept up to date.• Taking responsibility for our food hygiene records and ensuring these are kept up to date.• Driving staff upselling and sales of our cafes food and beverages and monitoring staff success.• Serving customers efficiently and building rapport to increase sales.• Handling weekly deliveries and the processing of delivery notes and invoices.• Plan and order necessary décor and props for our monthly parent and toddler sessions ensuring our budget is adhered to. Show less

• Marshall

  • May 2019 - Jul 2019

  • Completed all necessary training to work on all aspect of gravities indoor activities, including internal training for marshalling the trampoline court, managing the café and serving customers on the tills, And external training to run the aerial adventure activities and the rock climbing arena including necessary rescue procedures.• Completed my level 3 first aid training.• Ensuring all safety procedures are followed when booking customers onto our activities including checking safety waivers and age/height restrictions.• welcoming customers with a friendly and helpful attitude and ensuring they have a great experience when they visit.• Driving sales and upselling of our annual memberships and other products.• Serving customers and building rapport in an efficient manner ensuring customer turn around and customer experience are both made priority.• Dealing with customer and staff accidents and reporting these accordingly. Show less



first direct

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Mar 2015 - May 2019

  • Answering our customers telephone banking queries in a professional and polite manner. • Being the first point of contact for our existing customers which involves knowledge in all aspects of their banking relationship with us, including new account opening, payments and transfers, digital channels, product management. • Maintain new and existing relationships with customers by building rapport. • Having a detailed understanding of all our products and services to ensure we are providing our customers with the best service and meeting all of their banking needs. • Picking up on any suspicious or unusual activity on accounts in accordance with money laundering and financial crime prevention. • Ensuring all rules, security procedures and policies in the areas of risk, data protection and compliance are adhered to at all times. • Following strict procedures when dealing with potentially vulnerable customers to ensure we protect them from financial crime. • Completing all after-call work accurately and in a timely manner. • Meeting all monthly key performance indicators (KPI’S) to meet and exceed business expectations. • Reviewing our customers profiles and updating information accordingly to ensure all our customer details are correct and up to date. • Taking personal responsibility to resolve customer concerns and complaints at the first point of contact. • Taking ownership of issues to resolve them quickly for customers. • Ensuring I treat all our customers fairly and with integrity. • Completing statuary training to keep up to date with any changes made in the business. • Following guidelines put in place by the financial services authority. • Showing transparency to gain trust and strengthen our banking relationship. Show less



Trugym

• Leeds, United Kingdom

• Trugym Associate

  • May 2013 - Mar 2015

  • I Completed all necessary case studies and assessments to qualify as a personal trainer before schedule and was promoted from an apprentice to a TRUGYM associate within 6 months of joining. • I developed my understanding of the safety and risk assessments that had to be adhered to in the gym environment at all times. • Answering email and telephone queries from potential new members and responding in a timely manner. • Driving sales of new membership offers and promotions to achieve and exceed my personal sales targets. • Following up all previous referral guests to gain feedback and discuss our membership options. • Visit local businesses to promote our corporate memberships. • Evaluate what sales strategy’s and offers work best to ensure monthly sales expectations are achieved and exceeded. • Complete new member applications and upload these onto the database, ensuring all personal and financial details are stored in accordance with the data protection act. • Plan and teach exercise classes for mixed ability groups. • Complete regular safety and cleanliness inspections of all equipment and report any necessary findings. • Complete regular Health and Safety checks in the sauna and steam room to ensure users safety. • Complete regular cleaning procedures throughout the health club. • planning and co ordinating marketing events in club. • Stock management of drinks and supplement sales. Show less



River Island

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Sales Assistant

  • Nov 2009 - Jan 2010

  • Assisting customers in finding the correct size clothing and footwear by checking the stock and warehouse for items that may not be on the shop floor. • Keeping all areas of the shop clean and tidy and organizing clothing in the correct order of size ensuring they look presentable and inviting to keep up the positive reputation of the store and its clothing range. • Check that all sections of clothing are replenished so that customers can find their size easily to create a pleasant shopping experience. • Driving sales were necessary by discussing add on product ideas with customers. • Processing sales through the checkout ensuring all security procedures are followed. • Proactively managing my time to complete all required tasks during my shift. • Interacting and building rapport with our customers, while always being polite and friendly. • Giving general help and advice to customers when required. • Using great telephone manor when dealing with customers and staff queries over the telephone. • Always ensuring that if I don’t have the answer to a customer’s query directly I make the appropriate contact to find it. • Responding calmly and efficiently when faced with unusual or difficult situations such as unhappy customers or unusual requests. • Keeping up with the fast-paced role of retail sales and managing my work load accordingly while completing all tasks to a high standard. Show less