Information Technology Specialist

• Apr 2020 - Present

Lead Data Center Operations (DCOPS) Onboarding Engineer

• Nov 2018 - Apr 2020

Team lead in providing virtual solutions across a variety of on-premise and cloud hosting platforms. Designed and managed the implementation of application hosting solutions across a variety of server operating systems for Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Database as a Service (DBaaS), and Software as a Service (SaaS) customers. Implemented Business-to-Business (B2B) virtual desktop solutions for commercial vendors for remote access and management of assets. Facilitated MTFs globally in migrating local virtual systems to the centrally managed DCOPS compute and storage solution. Communicated with SMEs and leadership on onboarding metrics and initiatives. Developed and adhered to defined SLAs.

Engineering Supervisor

• May 2018 - Apr 2020

Managed and supervised system engineers at the Charleston, SC branch. Assisted in writing technical proposals. Conducted technical interviews. Completed annual performance reviews of employees. Provided monthly reporting metrics for contractor supported government projects and initiatives.

Lead Application Onboarding Systems Engineer

• Sep 2016 - Nov 2018

Coordinated with Program Management Offices (PMOs) in onboarding and hosting customer requested applications in a Citrix XenApp/XenDesktop virtual environment. Installed , managed, configured , and troubleshot requested applications while collaborating with application Subject Matter Experts (SMEs) and application vendors in providing virtualized Citrix application solutions to testing and production environments. Updated Ports, Protocols, and Services (PPS) load sheets and coordinate with the PPS Management, Firewall, and VPN Teams for implementation of ports needed for newly requested applications. Worked closely with IA in ensuring application/server Authority to Operate (ATO) compliance and that all required IA artifacts are submitted and approved. Met and exceeded application onboarding project deadlines. Provided cradle-to-grave/continuous sustainment support for applications on boarded into production environments. Maintained and regularly update application and application onboarding documentation and processes/procedures.

Lead Lab Systems Engineer

• Nov 2015 - May 2018

Coordinated and implemented development/testing infrastructure project plans. Planned , deployed , configured ,and managed development/testing environments of Citrix XenApp 6.5 farms consisting of Citrix STA/XML Brokers, Provisioning, Licensing, Web Interface, and XenApp servers. Configure and deploy SQL 2008R2 and SQL 2012R2 database servers, failover clustering and encrypted and unencrypted databases and database instances. Regularly implemented server configurations, security requirements and best practices in accordance with DISA’s Security Technical Implementation Guide (STIG). Performed patch management and applied software updates. Maintained Microsoft Windows Server 2008 R2 and Server 2012 R2 virtualized environments via VMware vCenter Server/vSphere Client/vSphere Web Client. Regularly promoted updated vdisk images utilizing Citrix Provisioning Services. Published , configured , and troubleshot customer requested applications in a Citrix virtualized development/testing environment. Created and maintained group policies and manage computer objects, user and service accounts, and security groups in Active Directory. Leveraged scripts in automating routine processes. Coordinated regularly with numerous IT and support teams in meeting project deadlines and in troubleshooting and resolving issues.

Systems Engineer

• Dec 2014 - Nov 2015

Created, supported, and maintained Citrix XenApp 6.5 farms. Supported Microsoft Windows Server 2003, Server 2008 R2, and Server 2012 R2 virtualized environments via VMware vCenter Server/vSphere Client/vSphere Web Client. Managed and maintained Citrix XenApp 4.5 and Citrix XenApp 6.5 server farms. Regularly promoted updated vdisk images to production utilizing Citrix Provisioning Services. Built, configured, and/or troubleshot virtualized Citrix STA/XML Broker, Provisioning, Web Interface, and XenApp servers. Published and configured applications for test and production environments via Citrix XenApp technologies. Used active directory and group policy to implement/update policy changes and configurations across a virtualized environment. Worked with scripts, PowerShell, and group policy in automating routine processes and procedures. Assisted help desk support engineers in resolving high-level and difficult technical issues. Frequently communicated with a numerous IT and support teams in troubleshooting and resolving variety IT related issues.

Support Engineer

• Jan 2014 - Nov 2014

Provided tier 3 helpdesk support to end-users around the world. Supported Microsoft Windows Server 2003 and Server 2008 R2 virtualized environments via VMware vCenter Server/vSphereClient/vSphere Web Client. Maintained Citrix XenApp 4.5 and Citrix XenApp 6.5 server farms. Published and configured applications for test and production environments leveraging CitrixXenApp technologies. Troubleshot and resolved hundreds of customer incidents submitted and tracked via BMC Remedy IT Service Management Suite ticketing system. Troubleshot and managed Citrix Provisioning Services servers, STA/XML Broker servers, Web Interface servers, and provisioned XenApp production servers. Regularly patched hundreds of servers manually or using Windows Update. Worked closely with a variety of teams at numerous tiers in resolving issues and streamlining application operability and accessibility for end-users.

Client Systems Technician Journeyman (3D171)

• Feb 2014 - Apr 2020

Trusted Thin Client Systems Administrator

• May 2013 - Jan 2014

Applications Systems Administrator

• Jul 2011 - May 2013

Substitute Teacher

• May 2007 - Dec 2010

• Designed and taught two comprehensive unit plans• Regularly attended school board and parent teacher organization meetings• Developed and implemented a technology curriculum project that addressed Pennsylvania education state standards• Attended numerous teaching conferences and workshops• Created a summer math curriculum for third and fourth grade students to enhance performance on state standardized tests• Fulfilled all the duties of a regular classroom teacher in grades K4-12