Experience

BT Local Business

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Desk Sales Manager

  • Sep 2022 - Present

  Increasing performance and motivation of my team, monitoring this in daily meetings. Managing a sales team. Coaching, 1 to 1 appraisals and developing skills for the sales team. Building sales campaigns for staff and running incentives to increaseproductivity. Ensuring all staff are working towards and exceeding targets. Training of new employees to the highest standard. Contacting directors and sales partners with weekly updatesregarding targets being met and sales made.

• Team Leader

  • Apr 2022 - Sep 2022

  Point of contact for colleague within a small teamManaging my own targets along with team targetsDelivering weekly meetings to deliver key information. Working with other team leaders to maximise performance.

• Business Account Manager

  • Dec 2020 - Apr 2022

  Having a detailed understanding of personal targets.Managing a pipeline of both new and existing customers.Generating leads for field agents to carry out.Liaising with clients regarding their account for BT.Maintaining a high level of professionalism when working withclients and other team members.



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Outbound Sales Specialist

  • Apr 2019 - Nov 2020

  Having a detailed understanding of both personal and company KPIs to manage and exceed targets on a daily basis working towards a monthly target Quickly and effectively come up with solutions for each individual client to grow client confidence resulting in personal Net Promoter Score consistently in the 95 th percentile Securing confidential information and managing it per GDPR requirements Listen to and act upon sensitive information or clues that a client could at risk on any given call Having flexibility within the company to remain efficient in a rapidly changing industry Taking customers' calls as the role of a manager to resolve any issue that an advisor was unable to solve and ensuring the customer is satisfied once the call has ended. Show less



Lidl GB

• United Kingdom
• Retail
• 700 & Above Employee

• Manager

  • Jul 2015 - Apr 2019

  Managed Store KPI’s to boost store earnings whilst minimising loss/waste on a weekly basis to keep loss and waste under 15%. As duty manager successfully trained and mentored staff, maximising the efficiency of several roles within the store. Responsible for store stock control and ordering, with focus on waste reduction through analysis and understanding of shopper trends. Handling large amount of money when working on tills and cashing up along with the holding of safe keys Escalation point for team members with regard to customer queries and complaints. Maintain detailed understanding of all company processes and procedures. Show less