Experience

Babylon

• United Kingdom
• Hospitals and Health Care
• 400 - 500 Employee

• Membership Support Advisor

  • Sep 2021 - Present

  In my current role, I have aimed to deliver outstanding customer service with the knowledge that I have gained throughout my time at Babylon and my previous working experiences. I was able to achieve this through my main duties which consist of but are not limited to: Hitting and exceeding KPI targets Answered customer requests with friendly, knowledgeable service and support. Resolving any patient queries Assisting other teams within the company to insure a smooth running of the company day to day Training new and existing members. Ensuring all clinician's requests are actioned. Show less



Thornton Heath Medical Practice

• Receptionist / Administrator

  • Nov 2018 - Sep 2021

  My time working at Thornton Heath Medical Practice I’ve attained better communication skills; on a daily basis there is a vast amount of people with language barriers, learning difficulties or impairments that come for advice so finding ways to relay the necessary information to the patient is always a challenge but rewarding. Designing or modifying existing spreadsheets so data that needs to be collected or has been collected is displayed clearly to the user and is easy to read and comprehend, along with inputting and designing, training other staff members on internal computing programs and how to manage the data we collect. -Summarising patient notes -Filling out and sending off doctors referrals. -Maintaining the office and reception to a high standard. -Liaising with other surgeries, hospitals or clinics via email or telephone -Attend courses to ensure effective running in duties. -Overlooking the surgery website and dealing with any correspondence. Show less



Travelodge Hotels Limited

• United Kingdom
• Hospitality
• 700 & Above Employee

• Administrative Assistant

  • Dec 2017 - Nov 2018

  My main duties consist of, but are not limited to:Supporting the hotel management team, so the hotel runs as smoothly as possible - this may be by Replying to emails on the managements behalf. Doing payroll on the Fourth systems. Doing daily banking and safety checks.Making sure that all the daily audit finance checks have been done - i.e. negative postings, walk-ins and early ins. daily, weekly and monthly health and safety checks in the hotel. Weekly fire alarm checks Making sure all self-closing fire doors are working correctly. Making sure all fire extinguishers have not been tampered with and meet health and safety standards.I also make sure that any maintenance needs in the hotel are dealt with byChecking all rooms and public areas.Logging any issues that arise and recording jobs on the Verisae system. Show less

• Receptionist

  • Jul 2016 - Dec 2017

  uring my first year and a half at Travelodge Docklands, I had various different roles such asGreeting and checking in guests and engaging them in conversation.Giving the guests detailed information on the hotel rules and breakfast.Cashing up the bar and reception.Going on frequent firewalks.Printing off contingency reports every few hours.Liaising with the housekeeping supervisors in regards to the daily room setups.Relocating guests in the scenario that we become fully booked.Solving general customer queries and assisting them in any way possible. My role differs slightly depending on what shift I’m on.Whilst on a morning shift:Make sure Interfax is sorted for the next shiftGive a warm farewell to our guests that are finishing their stay.Use Opera to post breakfast.Make sure all jobs are logged before 2 pm.On a night shift:Serving guests at the bar.Clean and prep the dining area for the morning breakfast buffet.Cook breakfast.do balance checkerclose the day on NRS.Do key firewalks to ensure all the guests' safety. Show less



Hollywood bowl

• Team member

  • Feb 2016 - Apr 2016

  Making sure the day to day running of the diner counter was going smoothly liaising with kitchen members to make sure order times are accurate. Serving customers their orders solving any issues or assisting with any inquiries they may have may it be regarding allergies or issues in the amusement area. Dealing with any issues on the amusements Working the lanes; taking drink orders or just communicating with customers making sure that customers are having a fun time Hosting children's Birthday parties Show less



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Work Experience

  • Nov 2015 - Jan 2016

  Work experience opportunity assisting work coaches with administrative and clerical duties. A lot of responsibilities came with this amazing opportunity as I was dealing with sensitive information so excellent communication amongst myself and the team had to be excellent; daily duties consisted of: Front line duties ensuring the smooth running of the reception area and signposting visitors to the relevant member of staff or team. Shadowing colleagues and gaining experience and awareness of benefits procedures, sanctioning and appeals processes and training opportunities available to the unemployed. Show less