Experience

ClearVUE

• United States
• Software Development

• Account Manager

  • Apr 2022 - Present



Northern Gas and Power (NGP Ltd)

• Energy Consultant

  • Feb 2018 - Present



Utilitywise

• United Kingdom
• Utilities
• 100 - 200 Employee

• Energy Consultant

  • Mar 2016 - Dec 2017

  My job responsibilities included: Calling small to medium sized businesses throughout the UK to provide an energy management solution to help drive down consumption. Responsible for the full sales journey, starting with questioning the relevant person within the businesses around their current energy management situation through to the procurement. Using a consultative approach, matching energy solutions to a businesses needs. Effectively portraying monitoring software and painting a picture with the customer to help them understand that if they can manage, monitor and reduce we can work further to drive down costs and consumption. Due to my fast learning of the energy market I am currently working to advise customers of recent legislation change on TM44 - Air con inspections. Using the government database Landmark to identify requirements of the inspections and effectively rolling this into an energy procurement package to gain more revenue for the business. I am also having exposure with DEC (display energy certificates) advising businesses with public buildings of the requirements to stay compliant and again rolling it in with the procurement package. Looking to cross-sell at all opportunites. I have taken pride in being able to effectively assist businesses with energy management solutions from monitoring and BMS through to staff education courses and meter changes. Using these methods I have worked with some fantastic companies including an NHS trust, a large construction company, large labratory, private schools along with many smaller businesses. I have found that researching the business and learning about their requirements is vital. Using the government database Landmark I have found that a lot of the businesses have recommendation and advisory reports on the back of their DEC or EPC. I have took it upon myself to analyse the reports and use the recommendations displayed within the report to tailor a bespoke utility management plan for the customer.



Sage

• Australia
• Media Production

• Sage Cover Solutions Advisor

  • Feb 2015 - Feb 2016

  My job responsibilities include: Calling existing customers who have a Sage Cover contract which is effectively a support/insurance package for either their accounts or payroll software and up-selling the benefits of alternative packages. Whether that would be to offer a customer our Excel support or HR packages to bigger and better products such as People, Finance or Business packages. This can only be done by effectively questioning the customer to match a product that is relative to their needs. Throughout my time at Sage I personally think i have proven myself as a solid sales agent by exceeding in my overall revenue target of 117% average for the year with such a small number of credits at only 7%. This has been achieved through hard work and passion for the company and the products in which the we offer. I have also met and exceeded the company and customers needs by averaging a 9 or above rating in both NPS and CSAT scores. This is something I personally thrive on. Self satisfaction is a key factor in driving me towards these targets. My current revenue total since February 2015 totals £755'023. This has been achieved through hard work and dedication to the cause. My work ethic of a non stop approach with high talk time and dials is the main reason for the target I have achieved.



Sitel

• Australia
• Telecommunications
• 200 - 300 Employee

• Team Manager

  • Jun 2014 - Feb 2015

  My job responsibilities included: Managing 24 agents on a day to day basis over 2 separate teams. One team of 12 agents part of the Virgin outbound mobile team and the other team of 12 agents part of the Virgin mobile outbound upgrades team. Although both teams are completely different campaigns, they both needed the same level of support and held the same tasks and work load as each other. Each agent would require 2 call monitoring/coaching feedback sessions per week to asses their level of performacne. Mon to Fri there would be a strict deadline to complete the agents pay schedules within a system called Kronos in order for it to be signed off in time. I was also in charge of dealing with any return to work interviews when an agent has been absent, presenting late forms for agents with tardy issues and managing any holiday allocation to allow the day to day dialing to run smoothly. I have also helped launch a new project in Sitel - Virgin Media called Project Martini. The project itself was a massive focus with the client and was heavily compliant. The outline of the project was to allow Virgin Media to offer what they call a 'Freestyle' mobile contract to their customers. The new 'Freestyle mobile phone contracts treat and tariff independently to their handset purchase, which is financed through a 24 month 0% interest loan agreement, offering greater flexibility and value for money. This new project was backed by the FCA (financial conduct authority). To eliminate any error with the floor agents, myself and another Team Manager opted to train and coach agents in our own time to make sure that there was a full understanding before dialing.

• Sales Agent

  • Aug 2013 - Jun 2014

  My job responsibilities included: handling outbound calls to non-existing customers, promoting and selling the product, working under pressure to meet strict sales targets. I was part of a mobile outbound team. Calling non-existing virgin mobile customers in contract, out of contract and on pay as you go pitching and selling the customer a product matched to their needs. After a month of being back at the company, because of my experience, i was asked to help with the coaching of a trial mobile team to increase the SPH. As my methods of coaching worked really well, I was utilized more within this role. My main point to the agents was to help them paint the picture to the customer, matching and exciting with the product in order to seal the sale. I was later asked to cover manage the trial team while their full time manager was on holiday. For the full week in charge, the team achieved an SPH of 0.34 against a target of 0.27. This was an excellent result for a team that was and still is within trial stages. As a comparison against the full time manager from the week previous, the SPH was 0.26. In my opinion, the higher SPH was achieved through my direct coaching with the agents and a real hands on and motivational approach.



Gainshare Partnership Ltd

• United Kingdom
• Outsourcing and Offshoring Consulting

• Senior Sales Advisor

  • Apr 2013 - Jul 2013

  My job responsibilities included: handling outbound calls to existing customers, promoting and selling the product. I shown a proven track record in achieving and exceeding personal sales targets. I had exceptional knowledge on the EE systems and have an ability to multitask with heavy work loads. Due to my knowledge, skills and experience I was promoted to senior sales advisor within the company within a very short space of time. As a part of the Senior Sales Adviser role I was responsible for coaching with selected agents and delivering the feedback, buzz meetings on a morning to review an issues or previous day's sales, one to one meetings wether that would be feedback from coaching or return to work meetings and covering in the absence of the Team Manager. Unfortunately the company unexpectedly went into administration.

• Sales Agent

  • Nov 2011 - Apr 2013

  My job responsibilities included: handling outbound calls to non existing customers, promoting and selling the product, working under pressure to meet strict sales targets. I initially started out on a campaign named upsell. This would be promoting extra TV channels and higher speed broadband to existing customers and making the sale. On the back of the upgrade we would be cross-selling contract mobile phones. After 4-5 months I was asked, along with 11 others to join a new campaign that was purely mobile contract phone sales. I consistently achieved targets throughout my time as a sale agent by using effective questioning and matching the right product to the customers needs. This was highlighted within my time at Sitel as my number of handset returns was very low.