Jordan Allen
Dealer Resolution (Arbitrations) Specialist at CARWAVE- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Dynojet Operations Seminar
- -
Honda Certificates
- -
Kawasaki Back to the Basics Videos
- -
Suzuki Gold Level Tech
- -
Yamaha Bronze Certification
- -
Yamaha Five-Star Videos
-
Experience
-
CARWAVE
-
Motor Vehicle Manufacturing
-
1 - 100 Employee
-
Dealer Resolution (Arbitrations) Specialist
-
Feb 2020 - Present
• Work to resolve condition discrepancies or arbitrations quickly and efficiently • Review inspectors’ diagnostic reports to properly and accurately price repairs per company policy • Examine arbitrations and recommend and/or determine financial resolution • Mediator between buyers and sellers • Validate incoming claims and notify all parties involved in a timely manner • Compare buyer’s concerns to vehicle condition reports to verify coverage • Responsible for understanding automotive trends to accurately determine customer payouts • Understand market tendencies and changes to trends in various geographic locations • Develop effective working cross-functional relationships with buyers, sellers, inspectors, and internal leadership
-
-
-
Chevrolet
-
United States
-
Motor Vehicle Manufacturing
-
700 & Above Employee
-
Service Advisor
-
Sep 2018 - Feb 2020
• Brought over $500,000 in incremental revenue to the service department from 2018 - 2019 • Establish and develop relationships with clientele to ensure they return for future service • Achieve service department’s sales goals and KPI’s • Maintains above 94% Customer Service Index (CSI) • Address customer concerns with highest level of attention • Support and communicate new service product launches • Brought over $500,000 in incremental revenue to the service department from 2018 - 2019 • Establish and develop relationships with clientele to ensure they return for future service • Achieve service department’s sales goals and KPI’s • Maintains above 94% Customer Service Index (CSI) • Address customer concerns with highest level of attention • Support and communicate new service product launches
-
-
-
Mike Thompson's RV
-
United States
-
Motor Vehicle Manufacturing
-
100 - 200 Employee
-
Service Advisor
-
Dec 2017 - Sep 2018
• 6 years of technical support experience • Maintains above 94% Customer Service Index (CSI) • Address customer concerns with the highest level of attention and response in a clear & courteous manner • Schedules service appointments; obtains customer and vehicle data prior to arrival when possible • Creates repair orders accurately outlining customer’s concerns • Reviews repair orders to ensure that work is completed, and additional work and authorization is noted • Create cases and claims to submit to manufacture and third-party warranty companies • Work closely with team members to meet or exceed all customer service requirements
-
-
-
-
Service Advisor
-
Jul 2017 - Nov 2017
• 5 years of technical support experience • Customer and technician liaison from start to finish; communicating all updates and progress to customers • Address customer concerns with the highest level of attention and response in a clear & courteous manner • Resolve problems with malfunctioning vehicles and relay all information to customers • Identify and resolve technical issues with a variety of diagnostic tools • Create cases and claims to submit to manufacture and third-party warranty companies • Manage call flow and email correspondence with prompt responses • Work closely with team members to meet or exceed all customer service requirements
-
-
-
berts mega mall
-
United States
-
Retail
-
1 - 100 Employee
-
Service Advisor
-
Mar 2012 - Jul 2017
• Customer and technician liaison from start to finish; communicating all updates and progress to customers • Address customer concerns with the highest level of attention and response in a clear & courteous manner • Resolve problems with malfunctioning vehicles and relay all information to customers • Identify and resolve technical issues with a variety of diagnostic tools • Create cases and claims to submit to manufacture and third-party warranty companies • Manage call flow and email correspondence with prompt responses • Work closely with team members to meet or exceed all customer service requirements
-
-
Education
-
2009 - 2011
Universal Technical Institute-Motorcycle Mechanics Institute Division
Motorcycle Maintenance and Repair Technology/Technician
Community
