Experience

Fuller Automotive

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Manager

  • Jan 2018 - Present

  •Manage day to day operations of high volume automotive repair shop •Schedule and coordinate vehicle repairs •Effectively communicate repair needs to customers •Monitor sales to meet quarterly and annual sales goals •Manage and maintain inventory to fulfill customer needs •Responsible for hiring and on boarding of new team members •Manage day to day operations of high volume automotive repair shop •Schedule and coordinate vehicle repairs •Effectively communicate repair needs to customers •Monitor sales to meet quarterly and annual sales goals •Manage and maintain inventory to fulfill customer needs •Responsible for hiring and on boarding of new team members



Patrick Motors Inc.

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Automotive Service Advisor

  • Jul 2015 - Jan 2018

  •Acted as liaison between customers and automotive technicians •Effectively communicated repairs needs and provided accurate repair cost estimates to the customers •Scheduled and coordinated appropriate repairs •Provided recommendations for additional or future services •Effectively address customer complaints •Acted as liaison between customers and automotive technicians •Effectively communicated repairs needs and provided accurate repair cost estimates to the customers •Scheduled and coordinated appropriate repairs •Provided recommendations for additional or future services •Effectively address customer complaints



Advance Auto Parts

• United States
• Retail
• 700 & Above Employee

• General Manager

  • Jan 2012 - Jul 2015

  Analyze Customer Traction reports including: • Sales trends for potential commercial sales opportunities • Customer Performance reports to ensure sales growth and customer satisfaction • Product Performance reports to offer specific products based on sales trends Analyze Inventory reports including: • Refund Transaction reports to ensure accuracy on a day-to-day basis • Loss Prevention reports for item outages, loss sales on items not stocked, planogram completion and accuracy, and opportunity to increase sales by trends of demanded items Analyze Sales reports including: • Goal vs Target reports to find missed opportunities on sales • Retail and Commercial sales reports that highlight the percent increase or decrease from previous years • Product Sale and Summary reports to ensure quantity and accuracy of stock refill rate Show less