Experience

SolvOne, LLC

• United States
• Oil and Gas
• 1 - 100 Employee

• Recruiting and Staffing Coordinator

  • Sep 2018 - Present

  Responsible for full life cycle recruiting from initial application to on-boarding. Attracting applicants by publishing compelling job advertisements. Building a diverse pipeline of potential candidates by proactively networking through recruiting events, social media, and community outreach. Creating and updating employee schedules weekly to ensure adequate staffing. Completing candidate interviews and the job offer process. Walking new team members through onboarding and new hire orientation. Reporting on recruitment and retention metrics. Planning internal company events to increase employee engagement and promote strong morale.

• Customer Service Representative Team Lead

  • Jun 2017 - Sep 2018

  Managing the petroleum dispatch center to ensure productivity and customer service goals are achieved. Observing call volume data and directing team members to effectively address client needs. Meeting with individual team members daily to assist with improvement and provide support. Utilizing my expert knowledge of the petroleum industry and contract specific policies and procedures to answer team member questions. Motivating team members through servant leadership, positive reinforcement, and uncompromised work ethic. Addressing personnel and performance issues with team members and developing improvement plans.

• Customer Service Representative

  • Sep 2016 - Jun 2017

  Answering incoming calls from gas stations experiencing maintenance issues with a smile in my voice. Maintaining high standards of customer service with every caller. Utilizing CRM Dynamics to generate and track service requests. Dispatching service requests to qualified technicians to resolve the issues. Handling requests from clients via email in a timely manner. Adhering to client specific policies and procedures to ensure accurate dispatching. Following up with technicians to ensure the issue is resolved on time and within scope. Maintaining focus and a positive attitude working in a high call volume office setting.



Walgreens

• United States
• Retail
• 700 & Above Employee

• Shift Lead

  • Jan 2014 - Sep 2016