Joost de Boer

Manager Service Delivery at Korton
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Contact Information
us****@****om
(386) 825-5501
Location
Amsterdam, North Holland, Netherlands, NL
Languages
  • English -
  • French -
Skills

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Roy Pieters

De tijd die ik met Joost heb samen gewerkt was fijn met korte lijntjes. Joost is leuk in de omgang op sociaal vlak en waneer er gewerkt moet worden wordt het werk bij de juiste mensen belegd en worden er doelen behaald. Joost neemt en krijgt veel hooi op zijn vork en kan dat allemaal zonder problemen verwerken. Ik vind het jammer dat hij niet meer mijn directe manager is,als ik de kans krijg om weer met hem samen te werken zal ik dat zeker doen.

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Credentials

  • EXIN SIAM™ Foundation
    EXIN
    Jun, 2022
    - Sep, 2024
  • ITIL4 Managing Professional
    AXELOS Global Best Practice
    Jan, 2020
    - Sep, 2024
  • ITIL4 Foundation
    AXELOS Global Best Practice
    Sep, 2019
    - Sep, 2024
  • ITILv3 Expert
    AXELOS Global Best Practice
    Sep, 2014
    - Sep, 2024
  • ISO 27002 Advanced
    Global Knowledge Nederland
  • ISO 27002 Foundation
    Global Knowledge Nederland
  • Professional Scrum Master
    Scrum.org

Experience

  • Korton
    • Netherlands
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Manager Service Delivery
      • May 2021 - Present

      Responsible for managing the iMotum vertical team within Korton in providing excellent ICT services to various care organisations.

    • Service Manager
      • Jan 2019 - May 2021

      Responsible for managing a Customer Service Portfolio with a strong focus on the customer and business relationship.

  • Spaarne Gasthuis
    • Netherlands
    • Hospitals and Health Care
    • 700 & Above Employee
    • Hoofd Support
      • Jan 2018 - Dec 2018

      Responsible for managing the Support team within the department IZT (Information Health Technology) Responsible for managing the Support team within the department IZT (Information Health Technology)

  • Macaw
    • Netherlands
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Service Manager
      • Apr 2013 - Dec 2017

      Responsible for managing a Customer Service Portfolio with a strong focus on the customer and business relationship. Aided by ITILv3 expert, analytical and mediator skills able to understand and charter the business needs. Resposible for designing, implementing, managing and improving high quality IT services - together with their supporting processes - which meet the business needs and generate business value. The generation of business value by providing high quality services is key in IT Service Management.Customers: Smurfit Kappa Group, Perfetti van Melle, Reed Business, Nederlandse Beroepsorganisatie van Accountants, Dutch Hospital Data, Meander, DVB Bank, Unigroup Relocation Network, Endemol, V.O., Holland Casino, ROC's, and more... Show less

    • Coordinator Servicedesk / Incident Manager
      • Sep 2009 - Mar 2013

      Managing the Macaw Servicedesk team with the main focus at meeting the different service level agreements made with our customers by:-Providing 1th and 2nd line support.-Registering, following-up on, and monitoring incidents and changes.-Monitoring our complete network infrastructure with monitoring systems like SCOM / IPCheck and DPM.As a Technical Specialist involved in several projects.Customers: Heineken, Hema, Plan Nederland, Holland Casino, KPMG, TIPharma, Evides, Havenbedrijf Rotterdam, and more... Show less

    • Technical Specialist
      • Apr 2009 - Aug 2009

      Development of websites and applications based on .NET, SQL, SharePoint.Customers: Gemeente Den Haag, PSMedia

  • CS Net
    • Netherlands
    • Computer and Network Security
    • 1 - 100 Employee
    • System Engineer / C++ developer
      • Jan 2007 - Mar 2009

      Development of Network Security Software for use in the HDN network (http://www.hdn.nl). This network allows for Banks, Mortgage suppliers and Mortgage resellers to communicate over the HDN network in a secure way. (keywords: C++, XML, HTML, XSLT, Webservices, PKI, SOAP, Certificates, Data encryption, wxWidgets, LINUX) Development of a webbased CMS with webshop as frontend. (keywords: mySQL, PHP, HTML, CSS) Examples: Webcert - Client module for requesting/updating HDN client certificates, Validator - assembly for validating the HDN XML packages being sent over the HDN network. Customers: HDN, Westplant Show less

  • Automatic Signal BV
    • Netherlands
    • Computers and Electronics Manufacturing
    • System Design Engineer
      • 2000 - 2006

      Designing (Layout), programming (C) and assembling Microcontroller (Atmel) based printed circuit boards (PCB's) for use in Alarm systems. Co-designing / programming (C#) and testing a Security Management System (VBS) based on .NET for integrating Alarm / Fire prevention / Access control / Paging and Climat control systems. Examples: GuART object tracking and security system, MupasII Main Processor Board EEBus Interface, VBS control panel Customers: Justice Department The Hague (Paleis van Justitie, VBS), Holland Casino (MupasII), Mauritshuis, RembrandtHuis, KrollerMuller, Tropen Museum (GuART) Show less

  • WK Audio Systems BV
    • Hardware/Software engineer
      • 1998 - 2000

      Designing (Layout), programming (C) and assembling Microcontroller (Hitachi, PIC) based printed circuit boards (PCB's) for use in Audio and Telecommuncation systems. Examples: Lift intercom system, ISDN headset interface (Colibri). Customers: KPN, KLM, several churches and communities (Audio systems) Designing (Layout), programming (C) and assembling Microcontroller (Hitachi, PIC) based printed circuit boards (PCB's) for use in Audio and Telecommuncation systems. Examples: Lift intercom system, ISDN headset interface (Colibri). Customers: KPN, KLM, several churches and communities (Audio systems)

Education

  • Hogeschool van Amsterdam
    Ing., Information Technology
    1996 - 2000
  • VWO - Alkwin Kollege / Gouwe College
    Atheneum
    1990 - 1996
  • Global Knowledge Nederland
    ITILv3 Expert, ITIL
    2012 - 2013
  • Schouten & Nelissen
    Leidinggeven
  • Global Knowledge Nederland
    ITIL4 Managing Professional, ITIL4
    2020 - 2020

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