Joonas Ylimaula
Senior Product Manager at Act-On Software, Inc.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Finnish Native or bilingual proficiency
Topline Score
Bio
Matti Leppänen
Joonas was an absolute pleasure to work with. He was originally the first Googler in our Helsinki office and was the one with the responsibility of setting everything up. He was extremely organised and had excellent product knowledge, which meant that you could always rely on him to find an answer to the most difficult questions. He is also a very laid back guy with an easy-going demeanor. A great colleague.
Lotta Koskela
Joonas used to be my main contact at Google for a number of years. It was always a pleasure to work with him. Joonas is a very friendly, organized and trustworthy person. He easily simplifies even complex issues to his clients and he had a down-to-earth attitude that translated into a straightforward, but effective ways of completing different tasks. I can recommend him for any work involving online marketing or account management.
Matti Leppänen
Joonas was an absolute pleasure to work with. He was originally the first Googler in our Helsinki office and was the one with the responsibility of setting everything up. He was extremely organised and had excellent product knowledge, which meant that you could always rely on him to find an answer to the most difficult questions. He is also a very laid back guy with an easy-going demeanor. A great colleague.
Lotta Koskela
Joonas used to be my main contact at Google for a number of years. It was always a pleasure to work with him. Joonas is a very friendly, organized and trustworthy person. He easily simplifies even complex issues to his clients and he had a down-to-earth attitude that translated into a straightforward, but effective ways of completing different tasks. I can recommend him for any work involving online marketing or account management.
Matti Leppänen
Joonas was an absolute pleasure to work with. He was originally the first Googler in our Helsinki office and was the one with the responsibility of setting everything up. He was extremely organised and had excellent product knowledge, which meant that you could always rely on him to find an answer to the most difficult questions. He is also a very laid back guy with an easy-going demeanor. A great colleague.
Lotta Koskela
Joonas used to be my main contact at Google for a number of years. It was always a pleasure to work with him. Joonas is a very friendly, organized and trustworthy person. He easily simplifies even complex issues to his clients and he had a down-to-earth attitude that translated into a straightforward, but effective ways of completing different tasks. I can recommend him for any work involving online marketing or account management.
Matti Leppänen
Joonas was an absolute pleasure to work with. He was originally the first Googler in our Helsinki office and was the one with the responsibility of setting everything up. He was extremely organised and had excellent product knowledge, which meant that you could always rely on him to find an answer to the most difficult questions. He is also a very laid back guy with an easy-going demeanor. A great colleague.
Lotta Koskela
Joonas used to be my main contact at Google for a number of years. It was always a pleasure to work with him. Joonas is a very friendly, organized and trustworthy person. He easily simplifies even complex issues to his clients and he had a down-to-earth attitude that translated into a straightforward, but effective ways of completing different tasks. I can recommend him for any work involving online marketing or account management.
Credentials
-
Certified SAFe® 4 Product Owner/Product Manager
Scaled Agile, Inc.Nov, 2018- Nov, 2024
Experience
-
Act-On Software
-
United States
-
Software Development
-
200 - 300 Employee
-
Senior Product Manager
-
Apr 2018 - Present
- Product lead for a comprehensive UI/UX improvement initiative. Working closely with designers and development teams to redesign, rethink and rebuild the entire Act-On customer interface. - Led the development of a new automations reporting dashboard and a new visual flowchart builder interface. Ran customer discovery, prototyping, usability & beta testing and satisfaction surveys. Met customer satisfaction goals and reduced related sales objections.- Led an initiative to improve and modernize key reporting user interfaces. Resulted in 4/5 customer rating and contributed to an improvement in NPS scores.- Mentored a product manager and managed user interface development for a new paid SMS add-on. Ran beta customer onboarding.- Explored improvement opportunities with CRM connections and implemented a UI/email sync alert system resulting in 40% reduction in disconnected accounts. - Researched applications for predictive analytics and machine learning and managed two related product launches (send time optimization and website personalization).
-
-
-
Alibaba Group
-
China
-
Software Development
-
700 & Above Employee
-
Product Manager
-
Jan 2013 - Apr 2017
- Product lead for eCommerce marketplace merchant tools at OpenSky and 11Main, Alibaba Group U.S. operations.- Identified partnership opportunities and built integrations with Shopify, Bigcommerce, Magento, Aftership and Easypost.- Led the design and development of a product solution to incentivize merchants to ship products faster. Resulted in significant improvement in shipping times, reduction in related customer complaints and significant additional revenue from late shipping penalties.- Delivered a fully redesigned process for handling product returns, with integrations to several 3rd party vendors. Resulted in 20% drop in overall support ticket volume.- Led the development of a bulk inventory and order management system for a marketplace venture (11Main). 90% of products offered in the marketplace used this bulk system.
-
-
-
SingleFeed
-
United States
-
Technology, Information and Internet
-
Manager, Customer Operations, SingleFeed
-
Oct 2010 - Jan 2013
- Led customer onboarding & support as well as partner relationships for a data aggregator start-up focused on shopping comparison engines. Acquired by the Alibaba Group in 2011. - Led customer onboarding & support as well as partner relationships for a data aggregator start-up focused on shopping comparison engines. Acquired by the Alibaba Group in 2011.
-
-
-
Google
-
United States
-
Software Development
-
700 & Above Employee
-
Account Manager
-
Mar 2004 - May 2009
- Account management, sales, Google AdWords product expert. - Established Google’s Finland sales office as the first employee. - Account management, sales, Google AdWords product expert. - Established Google’s Finland sales office as the first employee.
-
-
-
Port of Portland
-
United States
-
Government Administration
-
500 - 600 Employee
-
Research Analyst
-
Jun 2001 - Jan 2003
18 month traineeship through the global AIESEC student program. Worked as a Research Analyst in the Research & Market Information department. Followed market trends and created reports and presentations to aid strategic planning as well as sales and marketing efforts. Conducted internal opinion surveys, including online and offline surveys and focus group research. Analyzed (SPSS) and presented study results. Project manager for two internal focus group studies. 18 month traineeship through the global AIESEC student program. Worked as a Research Analyst in the Research & Market Information department. Followed market trends and created reports and presentations to aid strategic planning as well as sales and marketing efforts. Conducted internal opinion surveys, including online and offline surveys and focus group research. Analyzed (SPSS) and presented study results. Project manager for two internal focus group studies.
-
-
Education
-
1996 - 2001
Turku School of Economics, Finland
Master of Science (M.Sc.), Business Administration / Marketing / Information Systems Science
Community
